Community
Fusion Support
Report issues, bugs, and or unexpected behaviors you’re seeing. Share Fusion (formerly Fusion 360) issues here and get support from the community as well as the Fusion team.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pop up window at start. Unable to use the Program.

5 REPLIES 5
SOLVED
Reply
Message 1 of 6
mmoreiraBQ7Q5
181 Views, 5 Replies

Pop up window at start. Unable to use the Program.

When starting Fusion, a window pops up asking to "Know me better". There's no way to fill all the questions and the button don't activate. I have an Education license and all other Programs works well.

Can't work with Fusion and I really need some help.

 

5 REPLIES 5
Message 2 of 6
Phil.E
in reply to: mmoreiraBQ7Q5

Have you tried logging in with your education license? I ask because the image you show is showing a trial user, not an education user. 

 

There is another way to launch Fusion:

Steps

  1. Close Fusion if it's running
  2. Login to Fusion team https://login.autodesk360.com/login
  3. Launch Fusion from there




Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


Message 3 of 6
Phil.E
in reply to: mmoreiraBQ7Q5

The blocking dialog box has been turned off. Can you please try again, restart Fusion and try to login/use the application? 





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


Message 4 of 6
mmoreiraBQ7Q5
in reply to: Phil.E

Hi.
Thanks for the reply.
I restarted Fusion and OS, but the problem persist. Same window pops up with no chance of going through.

I thought I could use Fusion while the Education license is active. As I do with 3D Max.

Thanks again.
Message 5 of 6
Phil.E
in reply to: mmoreiraBQ7Q5

I'm told the blocking dialog box has been turned off, about an hour ago. If you could try again that would be great.

 

Also, if you are still blocked (which is unlikely) there is another way to launch Fusion:

Steps

  1. Close Fusion if it's running
  2. Login to Fusion team https://login.autodesk360.com/login
  3. Launch Fusion from there




Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


Message 6 of 6
mmoreiraBQ7Q5
in reply to: Phil.E

Hi.
Solved!
I'm gona check with the IT department the 'trial version' issue.
Thank you very much.

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report