Pop up window at start. Unable to use the Program.

mmoreiraBQ7Q5
Explorer

Pop up window at start. Unable to use the Program.

mmoreiraBQ7Q5
Explorer
Explorer

When starting Fusion, a window pops up asking to "Know me better". There's no way to fill all the questions and the button don't activate. I have an Education license and all other Programs works well.

Can't work with Fusion and I really need some help.

 

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Accepted solutions (1)
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Phil.E
Community Manager
Community Manager

Have you tried logging in with your education license? I ask because the image you show is showing a trial user, not an education user. 

 

There is another way to launch Fusion:

Steps

  1. Close Fusion if it's running
  2. Login to Fusion team https://login.autodesk360.com/login
  3. Launch Fusion from there




Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Phil.E
Community Manager
Community Manager

The blocking dialog box has been turned off. Can you please try again, restart Fusion and try to login/use the application? 





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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mmoreiraBQ7Q5
Explorer
Explorer
Hi.
Thanks for the reply.
I restarted Fusion and OS, but the problem persist. Same window pops up with no chance of going through.

I thought I could use Fusion while the Education license is active. As I do with 3D Max.

Thanks again.
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Phil.E
Community Manager
Community Manager
Accepted solution

I'm told the blocking dialog box has been turned off, about an hour ago. If you could try again that would be great.

 

Also, if you are still blocked (which is unlikely) there is another way to launch Fusion:

Steps

  1. Close Fusion if it's running
  2. Login to Fusion team https://login.autodesk360.com/login
  3. Launch Fusion from there




Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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mmoreiraBQ7Q5
Explorer
Explorer
Hi.
Solved!
I'm gona check with the IT department the 'trial version' issue.
Thank you very much.
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