Part Search Error

[KneubaeckerS7UG4]

Hello,

     Upon trying to search for a past model and program, on multiple occasions instead of finding the part or even running a search, I receive this drop down with various lines of code. The only way to rectify this issue is to restart fusion, which when having multiple files open it can become cumbersome. I'm assuming this is some sort of bug because there is no rhyme or reason for why this happens.

[KneubaeckerS7UG4]

this is an ongoing issue

[jodom4]

@jeff_strater, can you take a look at this one?

[saketsatta]

Hi @KneubaeckerS7UG4 ,

I'm sorry to see that you are running into this issue. The next time it happens, could you please collect the diagnostic logs and post them here or send them to saket dot satta at autodesk.com? It will help us to diagnose the problem.

Here are instructions on collecting log files: https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

Thanks,

Saket

[KneubaeckerS7UG4]

Log files attached

[KneubaeckerS7UG4]

I have attached the log files below thanks

[saketsatta]

Thank you for providing these logs. I have contacted the relevant teams and I will reply as soon as we find a resolution.

Regards,

Saket Satta

Fusion 360 development

[KneubaeckerS7UG4]

 

[KneubaeckerS7UG4]

In case this was in the process of being fixed I just wanted to send log files again from the issue happening today as well. Thanks

[saketsatta]

Thanks again for the logs. The development team is looking into it, here is a ticket id for future reference: https://jira.autodesk.com/browse/ATEAM-32523 

Regards,

Saket

[matt.pooley]

Hi All,

We might have found a workaround for this issue while we work on a full fix. If you use the down arrow next to the search entry field and select 'All Data', and then run that search, it should initialize the system so that subsequent project searches work as expected. Unfortunately this workaround would need to be triggered once a day, but if it works for you please let us know so we can confirm that what we are planning to change will fix this fully.

Regards,

Matt Pooley

On Behalf of the Fusion Dev Team

[KneubaeckerS7UG4]

This workaround is functional until a full fix is made. Thank you!