(OSX) Every time I want to use Fusion 360, I have to reinstall it

[Anonymous]

Hi,

I have to reinstall Fusion 360 on my MacBook Pro every time I want to use it. Perhaps relatedly, Fusion 360 hangs every time that I close it, and I have to force-quit it. I'm on Catalina 10.15.7.

To use Fusion 360, first I run the uninstaller. Then I run the installer. Then, Fusion 360 starts automatically. Once I'm done, I quit Fusion 360, it hangs, I eventually force-quit it.

When I open my Applications folder to start Fusion 360 subsequently, it does not start. It does attach an icon to my taskbar. Clicking on the taskbar icon also does nothing. There's no error message whatsoever.

To use Fusion 360 again, I then have to uninstall and reinstall.

Any way to fix this?

Thanks,

S

[RajkumarIlanchelian]

@Anonymous Can you please follow the below link and get me the log files? Please collect the log files when starting Fusion 360 hangs the process. Once you uninstall some of these files will be lost. So it is important it is collected when you have the start up issue. 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html

[deanwill.bb]

Same here!

Makes it even harder to reopen every time it crashes

[RajkumarIlanchelian]

@deanwill.bb @Can you please post your logs per the article linked above?

[Anonymous]

@Rajkumar.ilanchelian As per your request, I am attaching the logs after the latest failure to open Fusion 360. To generate this crash, I closed Fusion 360, which was open in the background, and then tried reopening it. I got a crash report window. In that message, I pasted a link to the present conversation. The crash report is as follows:

Thank you for sending your error report CER_227268321 to Autodesk.

We will analyze your report to determine how it can help us to improve our products and your experience with them.

If you want to contact Customer Support to follow up on this issue, please provide the error report number for tracking purposes.

[andrii.anpilogov]

Hi @Anonymous 

I need your help with collecting a bit more info.

Could you open terminal and execute "~/Library/Application\ Support/Autodesk/webdeploy/production/Autodesk\ Fusion\ 360.app/Contents/MacOS/Autodesk\ Fusion\ 360"?

Then copy all output and share here?

Regards

[Anonymous]

OK, your suggestion allowed me to figure out what the problem is. Your command starts Fusion 360, no error message, everything works.

The problem is/was, under Finder->Applications, there was a Fusion 360 app there that was actually some outdated stale previous installation that was broken. I think it was dated September 8, when I actually reinstalled everything yesterday October 31st. I've now deleted that fictitious icon from Finder->Applications.

As you pointed out, Fusion 360 is otherwise properly installed at the location 

~/Library/Application\ Support/Autodesk/webdeploy/production/Autodesk\ Fusion\ 360.app

That being said, my problem is not completely solved because now it will be very hard to locate Fusion 360 at a later date when I've forgotten this problem. How do I safely create a Fusion 360 icon that properly starts Fusion 360, under my Finder->Applications folder? Can I just drag-and-drop it from the folder you suggested? (That seems a bit strange to me.)

Thanks,

S

[andrii.anpilogov · Accepted solution]

Hi @Anonymous 

It's indeed good news.

I'm a bit confused by the situation with launchers.

When you are saying "Finder->Applications folder" do you mean Application installed in a global "/Applications" folder?

This is what Finder shows by default at least. Fusion Web installer doesn't create launchers in that folder. 

It's up to you deleting them or not.

Proper Fusion launcher and uninstaller are created in your user folder "~/Applications".

It's:

- Autodesk Fusion 360.app

- Remove Autodesk Fusion 360.app

You can locate them by using Spotlight or by opening Finder, clicking in a menu "Go->Go to folder..." and entering "~/Applications".

> How do I safely create a Fusion 360 icon that properly starts Fusion 360, under my Finder->Applications folder? Can I just drag-and-drop it from the folder you suggested? (That seems a bit strange to me.)

Best way is to use launchers in "~/Applications". Spotlight as well as Launchpad can find them. And if you want to keep Fusion on a Dock you can just right click on Fusion icon and chose "Options->Keep in Dock".

Do not drang-n-drop app from "~/Library/Application\ Support/Autodesk/webdeploy/production" it might not work after next LiveUpdate.

Regards

Regards

[Anonymous]

Thanks for the info. OK I'll just make myself some sort of shell script I'll drop into my Finder->Applications folder, that will invoke whatever is right under ~/Applications.

Cheers,

S

[deanwill.bb]

Hi

Here you go had to spend a few days away from Fusion to gather myself. 

still cant open the app without installing it