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Not Responding on Start up

11 REPLIES 11
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Message 1 of 12
zummerz36BQQD9
175 Views, 11 Replies

Not Responding on Start up

I just downloaded Fusion 360 with a personal use license but when I try to open it, it doesn't respond. I get the splash page and then it opens the window with a grid work space, and the tool bar never shows up and it just locks up. I'm running a G7 laptop with a Navidia graphics card. I've tried updating my graphics drivers and it still won't work.

11 REPLIES 11
Message 2 of 12

@zummerz36BQQD9 Can you please try the following?

1. Go to task manager and make sure Fusion is not running

2. Restart your machine

3. Go to add/remove programs

4. Select Fusion 360 - Modify

5. This will launch the Fusion service utility
6. Run the reset fusion - Does this now help to launch Fusion?

If you are still seeing the issue, go back to the service utility and run the gather system info. Please attach the two zip files that it generates. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 12

tried this, still doesn't work. I still just get this and the same "not responding" 

zummerz36BQQD9_0-1693944999922.png

 

Message 4 of 12

@zummerz36BQQD9 @Can you run the gather system info and attach the zip files here?

Rajkumar Ilanchelian
Autodesk Fusion

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Message 5 of 12

Father System Info? do you mean my device specifications?

Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
Installed RAM 32.0 GB (31.8 GB usable)
System type 64-bit operating system, x64-based processor
Message 6 of 12

Oh, wait you mean gather system info. that's not working either. When I try I get a loading bar for like 2 seconds and then the service utility manager just closes and I don't get any zip files from it.

Message 7 of 12

My bad, go to the service utility and run the Gather system info. This will generate two zip files. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 8 of 12

 that's not working either. When I try I get a loading bar for like 2 seconds and then the service utility manager just closes and I don't get any zip files from it. I've tried it with the program running and with it closed and it won't work.

Message 9 of 12

@zummerz36BQQD9 OK. Lets try to get the logs in a different way. (Also, do you have other Autodesk products installed on your machine?)

Need two kinds of log files:

1. Application logs 

  • C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\(Alphanumeric Folder)\logs  (Look for all *.log files.)
  • C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\logs  (Look for all *.log files. Logs here when login is unsuccessful.)

2. Service logs

Id Services Log File exists on version 2.0.15775 or newer:

  • Windows OS: %localappdata%\Autodesk\Identity Services\Log\IdServices.log

Rajkumar Ilanchelian
Autodesk Fusion

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Message 10 of 12

Ok I think I got the right files

Message 11 of 12

Oh wait, I think I got it working. I unplugged my drawing monitor and it loaded through fine.

Message 12 of 12

@zummerz36BQQD9 Glad to know this is now working but can you give some more info on the "drawings monitor"? Are there any update drivers for those if there is software involved? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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