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Not possible to download fusion 360 for personal use

19 REPLIES 19
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Message 1 of 20
mostafasoda
683 Views, 19 Replies

Not possible to download fusion 360 for personal use

Hi everyone,

 

I am trying to download fusion 360 for personal use and it's giving me hard time and lots of anger 🙂 already before even downloading it. please help:

 

after I create an autocar account, it asks me for my personal info, then I need to check that I agree to conditions etc and then click 'Next'

 

When I click on 'Next', simply nothing happens. Tried on safari (I have a mcbook) and google chrome. same same annoyance.

 

could anyone help ?

 

thanks

19 REPLIES 19
Message 2 of 20
jhackney1972
in reply to: mostafasoda

I just tested it with Firefox, on a Windows computer, worked perfectly.  Make sure you have pop-up blocks off.


"If you find my answer solved your question, please select the Accept Solution icon"

John Hackney
Retired

Beyond the Drafting Board


Message 3 of 20
erlendds
in reply to: mostafasoda

I'm having the same problem. Are you sure you are understanding our problem John? Multiple users are having this problem, according to the forum, and most have tried it without popup blockers

Message 4 of 20
jhackney1972
in reply to: erlendds

I can assure you I am not pulling your leg, I have no issues applying for the Personal Fusion 360 License.  I created a Screencast showing the process, in it I stopped as I filling in my PERSONAL information and resumed as soon as I hit the NEXT icon.  I am using Firefox Browser on a Windows 10 computer.

 


"If you find my answer solved your question, please select the Accept Solution icon"

John Hackney
Retired

Beyond the Drafting Board


Message 5 of 20
t_krell
in reply to: mostafasoda

Hi John, nice for you that the next button is working. I tryed Firefox, Edge, Chrome all without addblockers,etc. The next button isn't working!

Message 6 of 20
erlendds
in reply to: mostafasoda

I tried again John, first with no luck. I'm using edge, with no extensions (I have tried other browsers and machines before). I then tried logging in with a VPN with location in the US (I'm in Europe using the .com site because the site in my language is horrible). With the VPN on the next button worked! When I click download, I get "Something went wrong when creating your hobbyist license." as a response so I'm not in the clear yet, but it's closer. It says it may take 30 minutes for the update to take effect, so I'll try again later. It seems clear there's something wrong though.

Message 7 of 20
mostafasoda
in reply to: jhackney1972

Hi John,

 

Thanks for answering the same questions a year later. pop-ups are allowed and I just tried again on Google Chrome and Safari and hitting 'Next' does nothing.

 

I happen to have a mc though. It's not possible for me to get a windows computer. Is it that 'Next' doesn't work on apple computers then ?

 

Others also keep reporting the same issue. Any idea to why it worked perfectly on your side, but not on ours ?

 

At the end, I am happy I didn't buy anything. So I can just skip Fusion 360 altogether. But if you could help, that would still be great. 

Message 8 of 20
erlendds
in reply to: mostafasoda

I'm on windows, and also having problems, so it's not that you're on mac. I've registered before, but my one year license has to be renewed. Now I'm just not able to. As I mentioned I got one step closer after using a VPN, but I have no idea if that is what made the difference.

Message 9 of 20
Foxey22
in reply to: mostafasoda

Having same problems here in the UK, fill everything out hit "NEXT" and nothing! This is the same in Chrome and Edge. Will give VPN a try but shouldn't have to.

Message 10 of 20
Foxey22
in reply to: mostafasoda

After using VPN set to USA and filling in form with all my UK info I was able to download and install the "Personal - Not for Commercial Use" version.

Now to start using it.

Message 11 of 20

Use VPN (simple vpn as opera's build in, works fine), select USA-america, then sign in again, do the same steps and should work. For me at least it works (Greece-Europe)

Message 12 of 20

Thanks!! I did what you said and it finally worked. (vpn ->US)

Message 13 of 20
mostafasoda
in reply to: Foxey22

Thanks..it worked after doing what you said (vpn ->US)

Message 14 of 20
James.Youmatz
in reply to: mostafasoda

Hi all,

 

We are investigating what may be going on in the Personal sign up form that is causing this. In the meantime, if you are trying to sign up or renew and need access, please email me at james.youmatz@autodesk.com and provide the email address that you use for your Autodesk Account. I will manually grant the personal license while we investigate.

 

Thank you all for your patience!



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 15 of 20
James.Youmatz
in reply to: mostafasoda

Hi all,

 

We believe we have fixed the issue. Can you please try again and let me know if you keep running into issues?



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 16 of 20
erlendds
in reply to: James.Youmatz

It worked for me now. Without VPN I believe.
Message 17 of 20
t_krell
in reply to: James.Youmatz

It's working now for me from Germany. Downloading...

Message 18 of 20
mfoor2010
in reply to: jhackney1972

John I am attempting to go from the monthly paid subscription to the personal use format, as I am not using Fusion but I wish to learn it because a machinist has asked me some questions concerning it and setting it up for his CNC.

 

I did exactly as your screencast showed and I did get to the download screen.  I clicked the download button and it generated a download executable file.  I clicked to run the file and it says I already have the current version installed.

 

How can I tell if I am still on the last two days of my subscription or if I am now on the personal use free version?

 

Thank you for your assistance.

Message 19 of 20
chrisML6TW
in reply to: James.Youmatz

Not working for me today on an M1 MacBook, neither in Chrome nor Safari

Message 20 of 20
chrisML6TW
in reply to: chrisML6TW

Never mind, today it worked.

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