Not able to Sign-in into Fusion 360 Education License, looping between application and browser back and forth.

[yashwant_reddy311]

Hi,

I have an education license and downloaded Fusion 360 on my laptop and tried to use it. 
I had a trial version after installing it, on 12th Dec,2023 and just after 3 days it showed that the subscription is expired in Red on the top of the application and asked me to check pricing options.

I reinstalled Fusion 360 again, after reading a bunch of articles and similar issues on the forum, tried all of them, but still couldn't Sign-in to my account in the app. 
In the app, as soon as it asks me to sign-in (1st picture), I am redirected to a browser window in which I sign-in and click on Go to Product (2nd picture), after which I am redirected to the app window greeted with a white screen (3rd picture).

And after this, instead of fusion opening, i am redirected back to the browser with the following message, and this just loops on and on and on.

Need some help to figure this issue out. 

Thanks and regards,
Yash

[RajkumarIlanchelian]

@yashwant_reddy311 Can you please post or direct message the email ID used to create the account?Also what other Autodesk products you have installed on your machine?

[yashwant_reddy311]

@RajkumarIlanchelian Sent the email id as a private message to you. Please check. I don't have any other Autodesk products installed on the machine at this time, only Fusion 360.

Thanks.

[RajkumarIlanchelian]

@yashwant_reddy311 The email in our backend shows some conflicting information. Do you by any chance have TinkerCAD and login to TinkerCAD using either your google or some other account and created a new account for Fusion? 

[yashwant_reddy311]

I do have tinkercad (sorry forgot about it). And yes, I did sign-in into
fusion using Google sign-in. Is that causing the problem?

Hope you can show me a solution, thanks.

[RajkumarIlanchelian · Accepted solution]

@yashwant_reddy311 This is certainly what is causing the problem. So one way to get around this is, we will lock the current hub you have with Fusion and on your next login we will have you create one more. This will solve the problem. If that is not an option and if you have a lot of data in Fusion that you may lose then I have to consult with our engineering team. 

Let me know if the above solution is OK and I can have our engineering team reset this for you tomorrow (that is Tuesday, Dec 19). 

[yashwant_reddy311]

I don't have any data with fusion for now, so I guess you can have them
reset the hub. Also please give me steps on how and what to do at the next
login or sign-up for fusion if that's okay.

Thanks,
Yash

[RajkumarIlanchelian]

@yashwant_reddy311 Ok. Let me work with out engineering team and have this reset. Will do this tomorrow and send you the needed information. Like I said this will be tomorrow (Tuesday , December 19 since most of the team that is needed to do this is already late in the evening). 

[RajkumarIlanchelian]

@yashwant_reddy311 We have reset the Fusion account for you. Please login again and this time it will generate a new hub for you and that should solve this issue for you. 

[yashwant_reddy311]

@RajkumarIlanchelian Should I be using the same email or do I have to use a different one (which I don't use in Tinkercad)?

Thanks,

Yash

[RajkumarIlanchelian]

@yashwant_reddy311 Please use the same email ID

[yashwant_reddy311]

@RajkumarIlanchelian thanks for your help. Now i can use Fusion 360.
Thanks,
Yash

[RajkumarIlanchelian]

@yashwant_reddy311 Glad we could solve this.