No Sketch menu

[Anonymous]

Hi, I opened Fusion 360 on 24/10/2019, I presented with a banner informing me that I had the latest update, I deleted this, under it there was another banner saying that I need to update my license. I completed this for personal use, I then went back to Fusion 360 but I am unable to see the Sketch menu. I select Sketch drawing then select the plane, but no Sketch menu appears. I have attached an MP4 of this. I have uninstalled then reinstalled Fusion to no avail.

[HughesTooling]

A few people have reported this problem. For some closing and restarting fusion a few times has fixed it. It might also be worth rebooting your computer.

Mark

[Anonymous]

Thanks for your interest, this problem started a few days ago, since
them I have restarted my PC and Fusion at least six times, updated video
driver,

cleared the cache, reset to default layout and uninstalled/ reinstalled.
Still no Sketch menu.


Many thanks


Jim


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[HughesTooling]

@Phil.E  Has this problem been traced yet or any fix coming along?

Mark

[Phil.E · Accepted solution]

@HughesTooling  We still cannot reproduce it internally. 

For now, it would be great to know:

1. How to reproduce it

2. If it returns for some users more than once, or is seen one time only.

@Anonymous When you performed the uninstall, did you do a clean uninstall?

https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-do-a-clean-uninstall-of-Autodesk-Fusion-360.html

[Anonymous · Accepted solution]

Hi, originally I did a straight uninstall of Fusion, I have just
uninstalled again and then, as you directed,  used the automatic removal
tool

to clean auxiliary folders. I have reinstalled Fusion and am happy to
report that the menu has returned.

Thank you for the fast support you have shown.


jim


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[Anonymous]

I have the exact same problem on Mac OS 10.15. After the new update I have no sketch menu even after creating a sketch and choosing a plane. Upon this I have restarted both my computer and Fusion several times also followed by clearing cache data and uninstalling/reinstalling Fusion with the Fusion Remover. Still no difference. I cannot use the software without the sketch menu. The so called "solutions" don't work either.

[Phil.E]

@Anonymous Try using a sketch command like "line" via the right click menu (if you use Tinkercad nav, use shift+right click). Alternately, try using sketch tools via the S-key toolbox. Other users report that this returns all the sketch tools to the toolbar. 

Thanks for reporting, we obviously need to work on this some more if it keeps returning after updates.

[Anonymous]

Thank you for your help. For know it seems I have to make do with the
S-key toolbox. Looking forward to further updates of the program.

[Phil.E]

So far I'm not aware of anyone permanently stuck with this problem. Others report success by starting a sketch command from the right click menu. If you look towards the bottom it says "sketch" and has the full sketch tool menu. Can you try that?

[Anonymous]

Despite trying what you have recommended, I still couldn't get it to work. Im including a screen capture below if that helps. Many thanks.

[Phil.E]

Sorry it took so long to get back to you. Can you please attach diagnostic logs from your machine? The tool to gather them is found in the Help menu, under support and diagnostics.

[Phil.E]

Just a shot in the dark here, but do you have any addins running when you start Fusion? I notice the makerbot app popping up on your dock. 

If you can provide diagnostic logs, please do that first, and then try disabling all add-ins so they don't start with Fusion. Then restart Fusion and see what happens. If you don't have addins, the alternate is to uninstall makerbot or anything that runs along with Fusion, such as screencast. Then restart Fusion and see what happens. 

Sorry for the trouble. Thanks for your help.

[Anonymous]

May I join all good guys having (had) this problem? I could enclose a screen shot - but it looks like the one already uploaded. In my case I have tried to reboot Windows, deleted Fusion and reinstalled it. No luck.

I enclose a diagnostic log. Would be very happy to receive some help here.

[Phil.E]

Hi,

This bug was fixed a couple years ago. I'm surprised you are seeing it today.

Can you go to Help > About and see what build number you are running?

[Anonymous]

2.0.10356
Active Plan: Fusion 360, Personal
Windows 10 (19042)

[Anonymous]

The build is 2.0.10356. I have tried to reinstall - no luck.

There is no option during installation to select a folder for the program. When I open file location I get this info:

I cannot locate the installation folder, but Autodesk Fusion is about 3 GB, so I would prefer to place them on another drive - not my C:, which is pretty much full. 

An advise to proceed would be greatly appreciated

[jhackney1972]

Fusion 360 is a web deployed application so it MUST be installed in the same folder location for everyone, you cannot change this fact. You cannot redirect it or install it in another folder.  If you try and move it after installation it probably will not run nor will it ever update.

[Phil.E]

@Anonymous thanks for the details.

At this time there is not a known issue of the sketch menu not appearing. I know you think someone posted an image of it above, but I want at this time to ensure we are discussing the correct bug.

This is the original post, does this happen to you exactly as this describes?

"I select Sketch drawing then select the plane, but no Sketch menu appears."

And is there any particular reason, related to the missing menu, that you are posting about your full C drive? Normally when a hard drive is full it's best to clean it up, move data to another location, or install applications to another location. Fusion does not allow installation in any drive other than C, as @jhackney1972 is kind enough to point out.

[Anonymous]

I am embarassed and have to live with the shame. If I double click on a sketch the menu actually will appear. Sorry for the trouble. I'm just a newbee...

And for the installation - thanks for the explanation 😊. I would still prefer to know where the data was placed, as I have installed an extra E:drive to relieve the C:drive (pretty full). I off cause accept the requirements for Fusion360 and have allready moved/reinstalled many programs to the E:drive. I intend to mark the "accept Icon" - if I could find it 😓