New MacBookPro M3Max - Installed Fusion, rosetta it won't start

[markholbrook]

Title says it all.  Everything installed without error, but running the fusion app doesn't start it.  It just quits.  No window nothing.  What would be the next best step?

[RajkumarIlanchelian]

@markholbrook 

1. Goto launch pad
2. Look for Fusion service utility and run it
3. Run gather system info
4. It will generate two zip files - please attach Fusiondiagnostics.zip 

I assume you are up-to-date on macOS

[markholbrook]

Totally up to date on MacOS.  Brand new mac, applied all updates.

Service utility does the exact same thing.  Does not start.  No zip files produced anywhere I can find.

[RajkumarIlanchelian]

@markholbrook Following the path in the article can you please collect application and service log files? 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-manually-co...

[markholbrook]

So I uninstalled then re-installed it and now it works...

[RajkumarIlanchelian]

Ok. Glad it is working now.