New laptop, models open in browser and not in app

[Anonymous]

I have succesfully worked with Fusion 360 on my desktop. To be more mobile I bought a new laptop with a dedicated graphics card. 

When I open a design it opens in my browser (Chrome), instead of the app. I have not found this behavior on the forum. What is going on here? 

I can start a new design perfectly fine, so it doesn't seem to be a hardware issue. 

The Laptop is a HP Pavilion x360 core i5 with NVIDIA geforce 940 MX. See the Graphic Diagnostic below: 

[GPU Information]
GPU Device: NVIDIA GeForce 940MX
GPU RAM: 2048 MB
GPU Driver API: DirectX 11.0
GPU Driver Version: w\S.ystem32\DriverStore\FileRepository\nvhm.inf_amd64_f0b2a5e1e71031b3\nvldumdx.dll,C:\windows\System32\DriverStore\Fil:22.21.13.8569
GPU Driver Date: Unknown

[Graphics Effects Settings]
Anti Aliasing: On
Ambient Occlusion: On
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Limit effects to optimize performance]
Off

Troubleshooting:

clean install

manual uninstall

clean install

update drivers with Driver Booster

set Fusion as high-perfomance NVIDIA processor in the NVIDIA config

Please help. I hate to return this laptop, as I believe from researching the technical requierements it should run just fine. 

[James.Youmatz]

Hi @Anonymous,

Welcome to the Fusion 360 Community!

Most of the time when this happens, this is because the file format is not supported with Fusion 360 (therefore it opens on a Viewer in Fusion 360), or that the file has not yet been converted to a Fusion file for use.

Can you just comment on the file type that you are trying to open as well as how you uploaded the file to Fusion?

Thanks,

[Anonymous]

Hello James,

thank you for your answer. You were spot on with the file type. I did something stupid. I made a jpg screenshot of the design, which looks the same as the preview of the design itself. Therefore I tried to open a jpg file, which indeed opened in de browser.

The proper fusion file opened just fine.

thanks,

Michael

[Anonymous]

I'm having the same issue trying to import .sldprt files

[leowarren34]

Hi @Anonymous,

Do you have a personal license?

If so then your issue lies with that personal licenses don't include translation for professional file formats such as the .sldprt . Instead convert to a neutral STEP file and import that instead.

Here's a list of what files types you can import as a personal license holder : https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/Fusion-360-Free-License-Changes.html

[hridayverma8]

I am having same issues trying to open .dae files.

[jhackney1972]

This webpage lists Fusion 360 supported file types and .dae is not one of them.