new component choice crashes fusion.

[CPDR5Q9FEZFUPXSW24D2HR9H96XCTRGP9PV3KRTRT65RJ8ANKE5K2H3Z]

 this happens each time i  either try to set a new component in the assembly key or in the create pulldown. this message pops up and then shuts down the program even if I am in a blank new canvas/drawing space. 

has anybody had any experience with this?

Thanks,

Joseph

thanks , 

joseph

[RajkumarIlanchelian]

@CPDR5Q9FEZFUPXSW24D2HR9H96XCTRGP9PV3KRTRT65RJ8ANKE5K2H3Z 

Thank you reaching out to us and thank you for submitting the crash report. I was able to take a look at one of the reports you sent it and this is not a common issue we are seeing. WE are trying to collect some data behind what could be happening. Can you please do a couple of things for us? 

1. Launch Fusion 360 and when it is in the splash screen press Ctrl+A
2. This should launch the new Fusion 360 service utility

3. Press the gather system info and once it is done please attach the diagnostic logs .zip
4. Now run the "Reset Fusion 360"
5. This is remove cache from your machine and restart Fusion 360

Now does this fix your problem? We believe this crash is happening due to a bad cache but we are yet to find the root cause. This is one of the reason we want to see your diagnostic logs. 

[RajkumarIlanchelian]

Here is also a document about the service utility if ctrl + A does not launch the utility - https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Ove...

[CPDR5Q9FEZFUPXSW24D2HR9H96XCTRGP9PV3KRTRT65RJ8ANKE5K2H3Z]

thank you for your response.the problem seems to be fixed.