Community
Fusion Support
Report issues, bugs, and or unexpected behaviors you’re seeing. Share Fusion (formerly Fusion 360) issues here and get support from the community as well as the Fusion team.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Team disappear after saving project

10 REPLIES 10
Reply
Message 1 of 11
xzVazx
182 Views, 10 Replies

My Team disappear after saving project

Hi,

 

My Team disappear after saving a project.

After restating the Fusion 360 it asked me to create new team but it failed:

 

 

Unable to create Team test
Either there is a network issue or you do not have the permissions needed for this. Please try again or contact your administrator. If the problem persists contact customer support.

 

 

How can I recover my Team and saved project? I can't even use Fusion 360 now because it is always asking me to create the new team and it is failed.

10 REPLIES 10
Message 2 of 11
xzVazx
in reply to: xzVazx

Up

Message 3 of 11
xzVazx
in reply to: xzVazx

When I try to access myhub.autodesk360.com it always redirect me to other page and when I back I can see that somehow I'm editor of my project and I can't change it (I'm the admin of the team) maybe it is related to issue.

 

Please help me I can't use the Personal version also because it always ask me to create new Team but it failed

Message 4 of 11
jhackney1972
in reply to: xzVazx

It would help to understand your issue if you show some screen captures.  Using the web address you posted, I also get directed to a generic page.  From this page I click on my Avatar or Username in the upper right hand corner to select the Team Hub I want to view.  I have grayed out a couple since they are shared Teams.

 

Show the Forum what you are seeing, maybe it will give a clue to your issue.

 

Click on Team.jpg


"If you find my answer solved your question, please select the Accept Solution icon"

John Hackney
Retired

Beyond the Drafting Board


Message 5 of 11
xzVazx
in reply to: xzVazx

Thanks for your replay

 

This is the real issue I have, I can't use Fusion 360 because it always ask me to create new Team (In the screenshots below you can see that I have a Team)

After login in Fusion 360.png

After trying to create new team:

After trying to create new team.png

------------------------------------------------------------------------------------------------------------------------------

Redirected to this page after accessing myhub.autodesk360.com:

Redirected to this page.png

After I click on the back button in my browser and go to the projects tab:

Role.png

Trying to change my role to Admin:

Trying to change to Admin.png

Message 6 of 11
jhackney1972
in reply to: xzVazx

What do you get if you left mouse click on the point indicated by the Red Arrow, anything?  Screen capture taken from your post, third image.

 

Click on Avatar.jpg

 

 


"If you find my answer solved your question, please select the Accept Solution icon"

John Hackney
Retired

Beyond the Drafting Board


Message 7 of 11
jhackney1972
in reply to: xzVazx

Also, take a look at this webpage that seems to address your issue.


"If you find my answer solved your question, please select the Accept Solution icon"

John Hackney
Retired

Beyond the Drafting Board


Message 8 of 11
xzVazx
in reply to: xzVazx

it just means that I used Incognito mode of the browser.

Message 9 of 11
xzVazx
in reply to: xzVazx

I'm also keep getting mails like "Welcome to the Test team!" so it sounds like some bug.

 

Screenshot 2023-11-04 at 21.03.44.png
 

Message 10 of 11
jhackney1972
in reply to: xzVazx

All of this sounds like you have more then one Autodesk ID and used one when you first created the Team Hub and now you are using another Autodesk ID where you have been invited to that team.  Do you remember ever using a different Autodesk ID?  When you go to the Web Database using "myhub.autdesk360.com are you sure you are using the same Autodesk ID as you do when you log into Fusion 360?


"If you find my answer solved your question, please select the Accept Solution icon"

John Hackney
Retired

Beyond the Drafting Board


Message 11 of 11
xzVazx
in reply to: jhackney1972

Yes I have only one user and I created the team with it, I've never invited to any team

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums