my fusion isnt working it keeps giving me sign in errors

[fadakEKBH8]

my fusion isnt working it keeps giving me sign in errors and im already signed in i have even created a team 

[RajkumarIlanchelian]

@fadakEKBH8 Can you please do a couple of things? 

1. Close Fusion
2. Go to Add/remove programs
3. Select Autodesk Fusion - Modify
4. This will launch the Fusion service utility
5. Run the reset command and launch Fusion
6. If that does not help go back to the service utility and run "Gather system info"
7. This will generate two zip files. 

Please attache the Fusiondiagnosticslogs.zip

[fadakEKBH8]

i tried the first method the reset it didnt work, for the zip file im not getting any but im still trying 

[RajkumarIlanchelian]

@fadakEKBH8 If you connect to a different network (say a mobile hotspot) does that connect?