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Message ... "Some of the Fusion installation pre-checks have failed"

Jiri.Jaros
Observer Observer
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Message 1 of 6

Message ... "Some of the Fusion installation pre-checks have failed"

Jiri.Jaros
Observer
Observer

We have enabled all exceptions on our proxy as per the document."

 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus..."

 

Yet when Fusion 360 starts it shows this message "Some of the Fusion installation pre-checks have failed".

Is there anything else that needs to be set up somewhere?

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Message 2 of 6

jhackney1972
Consultant
Consultant

Here is an error showing in your log file.  Also, do you have a Proxy Server set up for access to the Internet?  If so, you need to configure it to work with the Fusion 360 installation.

 

Installation Error.png

John Hackney, Retired
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Message 3 of 6

dooyoul_chung
Autodesk
Autodesk
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Message 4 of 6

Jiri.Jaros
Observer
Observer
Hello and thanks for the advice.

Access through the proxy is set as follows (port 80 and 443):
- without SSL inspection

1 *.autodesk.com
2 *.autodesk360.com
3 *.google-analytics.com
4 *.akamaiedge.net
5 *.appstreaming.autodesk.com
6 *.launchdarkly.com
7 *.amazonaws.com
8 akamai.com
9 *.akamaitechnologies.com
10 uploads.protolabs.com
11 *.tracepartsonline.net
12 *.mcmaster.com
13 *.s3.amazonaws.com
14 *.s3-accelerate.amazonaws.com
15 www.google-analytics.com
16 www.googletagmanager.com
17 www.traceparts.com

Firewall is enabled for:
Fusion360.exe
AdCefWebBrowser.exe
Node.exe

However, the log shows an error


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Message 5 of 6

sikandar_ilyas
Autodesk
Autodesk

Hi @Jiri.Jaros , please help run below command in command prompt and provide the output.

 

reg query "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings" | find /i"proxyserver"

 

Also please try to open below url in web browser on the problematic system and post the output.

 https://dl.appstreaming.autodesk.com/production/67316f5e79bc48318aa5f7b6bb58243d/73e72ada57b7480280f...

 

The attached log file is very small. Do you have full log for autodesk.webdeploy.streamer.log?

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Message 6 of 6

Jiri.Jaros
Observer
Observer

Thank you for your interest. Files added

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