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Massive PC lock on crash.

HMalant
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Message 1 of 5

Massive PC lock on crash.

HMalant
Contributor
Contributor

No idea if anyone's had an issue like this recently, but I was working on a recently sized project today and I needed to remove some out of date bodies, so I highlighted them, and hit the delete key as usual. Fusion took offense to this removal and locked up, I figured it was just the usual lock up, and after a minute or two it would unlock, remove the bodies, and I'd be back to it, but after about 13 minutes later it was still locked up. Now I can't right click the taskbar to close it, I can't close it manually through the little window close X, so I try ctrl-alt+del, and it hard locks my whole computer. The RGB in my tower literally restarted from this lock up. Meanwhile, I have no mouse on screen, I can't open task manager, no keyboard input works, and after another 15 minutes of this I just, hard restart with the power button.

I have no idea what fusion as a program has access to, that would cause a crash like this. I've never had a program impact my actual tower hardware. And because it wasn't a "proper crash" there's no logs for me to copy paste/post here, unless there's another log location that isn't in the local appdata folder.

I don't really need help on this as it's not something that can be rectified, as I've already restarted my program, this was a little ridiculous. And scary for my actual computer hardware.
~Pipes.

 

@HMalant - this post has been edited due to Community Rules & Etiquette violation

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Message 2 of 5

Phil.E
Autodesk
Autodesk

Thanks for letting us know. 

 

Just one question to help understand. Did you try alt+tab to see if there was a dialog box behind Fusion?





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Message 3 of 5

HMalant
Contributor
Contributor

Of course~ As for checking if there was a dialogue box behind fusion, I couldn't alt-tab to anything to check because it had hard locked my entire computer. I couldn't move my mouse cursor, my keyboard inputs didn't do anything, the screen wasn't updating, the music I was playing in the BG on youtube stopped, it was completely locked. up. It's why after waiting the additional 13ish minutes to see if it would unlock, with no change in state, I just hard reset my tower.

~Pipes

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Message 4 of 5

Phil.E
Autodesk
Autodesk

Okay, just checking, because that state can somewhat mimic what you got.

 

Did you check your GPU for any error logs? I've seen graphics and memory problems that can cause blue screen, or instant application shut down, but not system lock. 





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Message 5 of 5

HMalant
Contributor
Contributor

So looking through the event logs, it seems there was a Resource Exhaustion diagnosis prior to the lock up. This impacted Fusion/Signal(Tower RGB controller/And Firefox (music in the BG)  So that explains the rgb resetting and the music stopping on lockup, but I still have no idea how fusion could have caused a resource exhaustion on a system running a Ryzen 9 7950x, 4080super, and 128gigs of ram. This might be a memory leak or similar, but with no way for me to knowingly recreate the issue I can't actually check.
~Pipes

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