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Mac Trackpad Issue after Update

31 REPLIES 31
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Message 1 of 32
jodom4
1937 Views, 31 Replies

Mac Trackpad Issue after Update

Some mac users have recently found their trackpad navigation has been impacted. These instructions are the current best solution while we're working on fixing it.

 

First ensure in Preferences that "use gesture based view navigation" is enabled.


Next:
1. In preferences, under Preview Features, turn on Native trackpad, and close preferences.
2. Try trackpad.
3. If it doesn't work, close Fusion (red x or command + Q)
6. Restart Fusion

Please reply here if this fix doesn't work for you.


Jonathan Odom
Community Manager + Content Creator
Oregon, USA

Become an Autodesk Fusion Insider



31 REPLIES 31
Message 2 of 32
ckriesi
in reply to: jodom4

Nope, that does not fix it. I cannot rotate with Shift + two-fingers.

In fact, nothing but zooming in and out works. 

 

 

Fusion 360 2.0.16007 x86_64 [Native]
macOS 13.2.1 (22D68) on MacBookPro15,1

 

edit / update: issue was somehow caused by NativeTrackpad Add In

Message 3 of 32
graham178
in reply to: jodom4

Since the forced spate on April 11th, 2023 update by selecting Native Trackpad it only allows orbit and pan

 

But zoom doesn't work.

 

Disabling Native trackpad allows zoom but not orbit / pan

 

Since April 11th there have been 3 subsequent forced updates, none of which have fixed the issue.

 

Fusion repair utility, re-install, nothing works. 

 

In Japan, Hong Kong and Korea for 2 months at CNC facilities.

 

It really sucks to lose the ability to lose CAM on my laptop all of the sudden when I need it most. 

 

It's been weeks since this stopped working, is there any ETA on when mac laptops can use Fusion again?

Message 4 of 32
rachaeleGXTF2
in reply to: jodom4

This fixed it for me.

Message 5 of 32
ckriesi
in reply to: jodom4

I found the / my local error: I had the "NativeTrackpad" Add-in running. Stoping that add in (and disabling it from running it when starting fusion) fixed the issue.

 

Message 6 of 32
haleypearse
in reply to: jodom4

Trackpad navigation support has been actually getting worse. Last update orbit was broken but at least panning worked, and zooming too iirc. We don't know what has been changed in the last few updates, but it's probably way more important than navigation.

Message 7 of 32
wjatevrr
in reply to: jodom4

Autodesk's "Native trackpad" support is missing inertial panning, which is key to working with a trackpad. We need this "glide" effect to move quickly across the screen/3D plane, pravdomil's NativeTrackpad plugin used to do the trick and did it well, but he stopped supporting it a while back and the April 2023 update broke the plugin.

 

Are you guys working on adding inertial panning support?

Message 8 of 32
ckriesi
in reply to: jodom4

@wjatevrr - 100% agreed! The NativeTrackpad Add in was perfect, now Fusion killed it and replaced it with a way worse version.

 

Fusion team, you need to bring the inertia, otherwise the "native trackpad" is borderline useless because one scrolls and scrolls and scrolls without an end. 

Message 9 of 32
rajiv_ee
in reply to: jodom4

unable to install

 

Message 10 of 32
b5.belgie
in reply to: jodom4

Is there any news about this error? can't work normal now and everything takes forever. or the trackpad works normal and the mouse won't zoom or the mouse works normal and i can't pan. just got a email for my new 1yr subscription but if this is going to be an issue after every update than i look for new software. 

 

Message 11 of 32
wjatevrr
in reply to: jodom4

I would also like an update, Fusion isn't really usable on a MacBook's trackpad without inertial panning. The current trackpad implementation is very impractical. This has been the source of a lot of frustration.

Message 12 of 32
b5.belgie
in reply to: wjatevrr

Your right!! im working on a mac mini and have a trackpad and mouse. 

After years of working with mouse for zoom and trackpad +shift for pan it sucks to have to do everything on the trackpad and zooming takes for ever. was working on a home cinema room and took me 2 days with this bug. 

I think i go ask for compensation, can't work as quick as normal and i lose money this way. 

Message 13 of 32
graham178
in reply to: jodom4

I just updated Fusion today to version 2.0.16265:

 

SS- 2023-06-01 at 10.49.50.jpg

 

Despite the newest update, Trackpad still does not zoom/pan, so the defective software update that killed it 2 months ago, it's still defect. How can we get a functional product?

Message 14 of 32
b5.belgie
in reply to: graham178

Yesterday i was in contact with support and my trackpad is working normal but i can't use my mouse for zoom and trackpad for rotation. 

Or the trackpad does all and the mouse does the pan with shift and not zoom,

Or the mouse does zoom but no way to rotate with trackpad. 

 

Look at the pictures if you only want the trackpad to work. for the mouse i got no solution. he just said it's because i have a magic mouse and he has a normal mouse than it should work. (not tried this)

Message 15 of 32
FrodoLoggins
in reply to: jodom4


@jodom4 wrote:

Some mac users have recently found their trackpad navigation has been impacted.


 

No. All mac users have reported trackpad navigation issues since at least 5 years ago, probably since the product was first released in 2013. 

 

Mouse scroll wheels also now don't work periodically apparently so if we could get the ball rolling at some point within the next decade that would be great:

- Time Magazine’s Person of the Year 2006
- Apple M1 Max rMBP A2485 // Latest MacOS // Latest Fusion
- Usually working off files uploaded to Fusion as: Step, STL, SLDPRT. If it matters ask me.
Message 16 of 32
BeauSlim
in reply to: b5.belgie

I definitely find the new trackpad system disappointing.  I told them about the Magic Mouse issue months ago.  I and many others complained about the slow-panning issue, asking for the smooth glide feature from the old Native Trackpad plugin to be implemented. 

I have to assume that most Fusion360 users on macOS plug in a clunky scroll-wheel mouse, and that the developers assume this means that nobody *wants* trackpad support, rather that people are avoiding a broken interface. 

So, here we are with worse trackpad support than we had 2 years ago.  I have to constantly zoom in and out just to move around the design space.  And I often have to press F6 to reset the zoom scaling so that panning works at all. 

If people want better trackpad support, I urge them to speak up! 

Message 17 of 32
b5.belgie
in reply to: BeauSlim

And still no one from Autodesk who gives us a answer on this problem here.

 

until the problem is fixed i not renew my licence.

Next month i had to renew but i can't work like this so looking for other software to design.

 

  

Message 18 of 32
b5.belgie
in reply to: jodom4

I have the solution 🙂 buy a older imac and all works fine., can't be updated to the new software so your magic mouse and trackpad will work as we love. switching to my old imac and say goodbye to my beautiful Mac mini M2... sad to have to do this to be able to work but i can say Autodesk is not getting my money this year. 

 

Message 19 of 32
lichtpark
in reply to: jodom4

As mentioned earlier from another user to check on add-ins, I don't have any extensions currently in use.

Neither is "Native Trackpad" enabled in the preferences.

Message 20 of 32
lichtpark
in reply to: lichtpark

Ok, I just tried to enable "NATIVE TRACKPAD" Preview Feature.

It works now with Shift + Trackpad Pan, Zomm, Tilt ... All fine.
I'll keep that feature enabled now

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