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Mac says Fusion 360 is already installed, but is not on my computer anywhere

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Message 1 of 11
MKK47
310 Views, 10 Replies

Mac says Fusion 360 is already installed, but is not on my computer anywhere

I tried to download Fusion 360 and the download manager kept crashing.  I deleted the files, then tried to download again.  Now, the download manager says "Latest version already installed.  You already have the latest version of Fusion 360 installed on this system.  Would you like to start Fusion 360?".  Whether I click Yes or No, nothing happens.   I saw a support post saying to repair the Service Utility, but that is no where on my computer.  I cannot find any files or applications related to Fusion 360 on my computer.   I am using a 2020 MacBook Pro, running Ventura 13.3.1

10 REPLIES 10
Message 2 of 11
RajkumarIlanchelian
in reply to: MKK47

@MKK47 If you go to launchpad, do you see Fusion in there? If you do does launching from there work? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 11
MKK47
in reply to: MKK47

No, Fusion is not in the launchpad

Message 4 of 11
MKK47
in reply to: RajkumarIlanchelian

No, Fusion is not in launchpad.

Message 5 of 11
RajkumarIlanchelian
in reply to: MKK47

@MKK47 

Go to Finder - Go - Go to folder - /Users/YOUR USER ID/Library/Application Support

Do you see an Autodesk folder in there and if so do you see the Fusion 360 folder in it? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 6 of 11
MKK47
in reply to: RajkumarIlanchelian

Yes, I see an Autodesk folder that contains a Fusion 360 folder.  These are the contents of the Fusion 360 folder.

Message 7 of 11
RajkumarIlanchelian
in reply to: MKK47

@MKK47 So Fusion is certainly installed. Lets do this:

1. Go to Finder - Go - Go to folder - ~/Applications/
2. This will take you to where the Fusion 360 launcher is
3. Do you see the Fusion 360 launcher and also Fusion 360 service utility? 

If you can launch the service utility and then run "Repair Fusion 360" this should get everything in place. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 8 of 11
MKK47
in reply to: RajkumarIlanchelian

I do not see the Fusion 360 launcher or service utility

Message 9 of 11
RajkumarIlanchelian
in reply to: MKK47

Is that location even available and if so just blank? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 10 of 11
MKK47
in reply to: RajkumarIlanchelian

Yes, the location is available, but is completely blank.

Message 11 of 11
RajkumarIlanchelian
in reply to: MKK47

@MKK47 OK. It looks like an incomplete install happened. Can you please remove the entire Autodesk folder and then restart your machine, now try an install? This should take care of it. 

Rajkumar Ilanchelian
Autodesk Fusion

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