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Mac app not loading project contents

8 REPLIES 8
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Message 1 of 9
ejdejong1
152 Views, 8 Replies

Mac app not loading project contents

I have joined a project on the latest version of Fusion on a Mac, and when I click on the project it returns a 'read access denied' call. I've tried reinstalling, rebooting, updating, leaving and rejoining the group, and signing in and out, but none of it works. I can access the files on the iPad app under the same account.

Any tips would be helpful.

8 REPLIES 8
Message 2 of 9

@ejdejong1 If you login to https://login.autodesk360.com/login and go to the same project are you getting a read access error? 


Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 9

I get a “you don’t have the required permissions to perform this operation” when I use that link. I have editor privileges so it shouldn’t be a problem. 

Thanks. 
ejdejong

Message 4 of 9

@ejdejong1 Can you direct message me your email ID? I can check in the backend if there are any other actions needed. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 5 of 9

@ejdejong1 Thank you for the email ID. I checked in the back end and it does look good. Can you do the below please:

1. Can you have the other hub owner, remove your access and re-invite again? 

2. Can you have them invite my email ID (only temporarily ) with the same privileges as they have given you? my email ID is rajDOTkumarDOTilanchelianATautodeskDOTcom

Rajkumar Ilanchelian
Autodesk Fusion

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Message 6 of 9

We tried step one but it didn’t work. 
You should now have access to the hub with the same position I have. 

Thanks.

ejdejong1

Message 7 of 9

@ejdejong1 Apologies for the late reply. I do not have any email with an invite. Can you please let me know what was the hub/project name that you see the invite? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 8 of 9

Hello,
It should be “Cal Poly Racing”.
Message 9 of 9

@ejdejong1 @I don’t see any invite email from you. Can you please re invite me to your hub ? 

Rajkumar Ilanchelian
Autodesk Fusion

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