Locked out of Fusion. Ignored by customer support

[theobalj]

Hi, I haven't been able to access Fusion 360 for over a week. It is telling me that my license has expired when I log into Fusion software so I can only read files. When I try to reactivate my educational license it tells me that it was a success and that I can now use Fusion. But when I open fusion again it is still telling me my subscription has expired and I can't do anything still. 

I've spent hours and hours going in circles with this and I've tried multiple times to contact the support team but funnily enough there's only a phone number for the sales team, and the emails have been ignored.

Does anyone have any advice on what to do? I need this sorted out as my work is being impacted.

Thanks!

[seth.madore]

That's a really bad spot to be in!

Unfortunately, most of the Support staff are US based, and off work today (Thanksgiving weekend for us). However, I'll search around and see if I can get some eyes on this..

[theobalj]

Thanks Seth. That'd be appreciated. I sent the first email explaining by problem on the 18th of November but that wasn't responded to and I really need to use Fusion for a project that begins tomorrow.

[jhackney1972]

Have you tried the process outlined on this web page?

[theobalj]

Thanks John, none of those processes were running unfortunately. I've had a response telling me to re download the software but I can't get to that point. The only option I have is to add a product to my basket.  

[James.Youmatz]

Hi @theobalj , 

Is this sorted yet? If not, can you please send me an email at james.youmatz@autodesk.com referencing your case number? I'd like to get some of our education team involved and ensure we get this solved ASAP!

Thanks,