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Local rendering issues

23 REPLIES 23
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Message 1 of 24
hero8989
2522 Views, 23 Replies

Local rendering issues

I try to do a local render but it does not work
The cloud render is not a problem at all
in canvas render works fine

The specific symptom is a pop-up message that says "local renderign started" only, and thumbnails do not appear in the render gallery

And then there is no reaction.

In the canvas render, the CPU fan sounds fast, but there is no response from the local renderer

Clean deletion, reinstallation, and cache deletion are many times, but the same thing.

23 REPLIES 23
Message 2 of 24
karina.harper
in reply to: hero8989

Hi @hero8989 

 

Can you post a screenshot of your graphics diagnostic? 

 

User-added image

 

Cheers,

 

Karina


Karina Harper

Software QA Engineer, Fusion 360

Fusion 360 Webinars | Contact Support | EDU Support | Support Board Best Practices


Message 3 of 24
hero8989
in reply to: karina.harper

My PC is AMD Ryzen 2700x, 32GB Ram, RTX 2070 8GB

Message 4 of 24
ultrahlp
in reply to: hero8989

Hi, I have the same problem. I'm not able to render anything locally. I'm using a METABOX laptop with a GTX 1060. I already try to uninstall and install fusion but that ditdn't changed anything. What can I do??
Message 5 of 24
g-andresen
in reply to: karina.harper

Hi Karina,

i have described the same problem in this thread and would now like to join here.
I hope for a solution soon.

 

kind regards

günther

Message 6 of 24
James.Youmatz
in reply to: g-andresen

Hi guys, Thanks for posting. So one trend I'm seeing is the 1060 card which is interesting. Which driver do you have installed? Can you check via system information? This may give us a clue as to if this is a driver issue or not. Guenther - I see your driver is from January. Can you visit Nvidia's website and download one of the latest (non-beta) versions of a driver. When installing, try doing a Custom Install and then checking the box for Clean Installation. Restart the computer after. Thanks,


James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 7 of 24
SallyYang
in reply to: hero8989

It seems that you have installed Fusion under a no-English system account which may cause some unexpected problem as local render doesn't handle the non-English characters very well. We have reported this issue to our develop team. And as a temporary workaround, you can try to create an account with English character only, then install Fusion there to use local render. 

 

Regards,
Sally


Sally Yang
Software QA Engineer
Fusion 360 Quality Assurance Team
Autodesk, Inc.
Message 8 of 24
ultrahlp
in reply to: SallyYang

Sorry but I don't get it. I have an english operating system and as far as I know fusion is installed in english. I have all my projects in this account and also the student license is related to this account. What do you mean with no english characters?

Message 9 of 24
sari.bence
in reply to: hero8989

I have the exact same issue. (student license)
Canvas and cloud render works well, but local rendering not.

Cache deleted, Reinstalled, tried on another computer and everywhere it's the same. 

Message 10 of 24
James.Youmatz
in reply to: sari.bence

Hi @sari.bence  @hero8989  @ultrahlp  @g-andresen ,

 

Can all of you post your diagnostic log files from the help menu here. Something is clearly going on and these will help us deduce what is happening.

 

As of what @SallyYang said - does anyone have a non-US locale on their machine? Or a Windows username with special characters (accents, umlauts, etc Also - please write down exactly what graphics card Fusion is using and thee driver per the Graphics diagnostic window in the posts above. It may be related to a specific card or driver.

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 11 of 24
ultrahlp
in reply to: James.Youmatz

I'm attaching all the files that you guys requested. Nonetheless, my windows user name has an accented character, so I will try to rename the username or creating another windows user to check if that's the case. Thanks!

Message 12 of 24
ultrahlp
in reply to: ultrahlp

So, I've tried changing my windows username name. After doing that I kept having the same problem. Then I notice that my username in fusion was "Ale Moré Moré". So I went into the autodesk user profile and I changed the name to "Ale More".

I reopened fusion and the name kept being the same, so I uninstall fusion, then I ran the fusion cleaner app and then reinstall.

When I logged in back, for an instant it said "Ale More" in the upper right corner, but then it came back like it used to be. What can I do next??

 

PS:I'm attaching a screenshot to clarify.

 

 

Message 13 of 24
SallyYang
in reply to: ultrahlp

Sorry, I didn't clarify it clearly. I saw the attached screenshots of original post from @hero8989 , it seemed that he/she used the Korean characters as system account name, so I gave the suggestion to change it to English account.

Other local render issues are still under investigating, we will try to fix it ASAP.  

Regards,
Sally


Sally Yang
Software QA Engineer
Fusion 360 Quality Assurance Team
Autodesk, Inc.
Message 14 of 24
SallyYang
in reply to: ultrahlp

Thanks for trying the workaround and sharing your result.

As Fusion will install the files under "c:\users\xxxx", so the local render issue may only impacted by system account with non-English character. You don't need to change your username of Fusion/Autodesk. 

Regards,
Sally


Sally Yang
Software QA Engineer
Fusion 360 Quality Assurance Team
Autodesk, Inc.
Message 15 of 24
ultrahlp
in reply to: SallyYang


@SallyYang wrote:

Thanks for trying the workaround and sharing your result.

As Fusion will install the files under "c:\users\xxxx", so the local render issue may only impacted by system account with non-English character. You don't need to change your username of Fusion/Autodesk. 


Yeah, I figured that out. Right now i've created a new windows user account with no non-english characters. I'm installing fusion into that account. I will report my tests in a bit.

 

Cheers!

Message 16 of 24
ultrahlp
in reply to: ultrahlp

Success! I've created a new windows username with no non-English characters. I then installed fusion 360 into that account. Local render worked as intended. Now I need to find a way to change the user folder name of my actual account because I have everything set up there. If anyone has any recommendations on an easy and efficient way to do this, please post it!

 

Cheers!

Message 17 of 24
SallyYang
in reply to: ultrahlp

Good to know that! Thanks for helping verify it. And we are sorry for the inconvenience caused by this issue.

Develop team are working on the fix, hopefully we can get it fixed ASAP.

Regards,
Sally


Sally Yang
Software QA Engineer
Fusion 360 Quality Assurance Team
Autodesk, Inc.
Message 18 of 24
g-andresen
in reply to: James.Youmatz

Hi James,

I can give the all-clear.
The cause was obviously a german "ü" in the Windows user account.
Thanks for the tip.

kind regards

günther

Message 19 of 24

Hi @ultrahlp  @hero8989  @g-andresen 

 

This fix was just released in the latest Fusion 360 update! You should now be able to use your original username. 

 

Thanks, 

Julia Paganucci

Technical Support Specialist



| Autodesk Knowledge Network | My Screencasts | Fusion 360 Webinars | Tips and Best Practices

Message 20 of 24

Hi Julia,

That's a good message.

I tested it immediately and everything was fine.


thanks a lot

 

günther

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