Latest update breaks Fusion

[dnrdustin]

The title says it all. I updated, and when trying to launch Fusion I get this.

So I attempt a clean install and get this.

I have attempted reboot, and disabling anti-virus/firewall. I am admin, so I don't understand why permissions would be an issue. Is this some weird lock down because my hobbyist license is a year old? I hope not, I've got lots of stuff I've been working on, all is lost.

Attached is the log file

[RajkumarIlanchelian]

@dnrdustin Can you please do the below?

1. Close Fusion and make sure the exe is not running in task manager
2. Restart machine
3. Go to add/remove program - Select Autodesk Fusion - Modify/change
This will launch the Fusion service utility 
4. Run the repair Fusion

This should hopefully take care of the problem. 

[dnrdustin]

That's actually what I tried before uninstalling and attempting to reinstall. It failed, but I didn't capture the error.

[RajkumarIlanchelian]

@dnrdustin In your add/remove program, do you have Autodesk Identity manager? If so can you uninstall it and install it again from https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/7zbgTemIhA3ltRs4eACL0g.html

[dnrdustin]

I'm unsure what caused the initial issue, but somehow all of my c:\user was hidden and inaccessible. Unhiding allowed install.