Fusion Support
Report issues, bugs, and or unexpected behaviors you’re seeing. Share Fusion (formerly Fusion 360) issues here and get support from the community as well as the Fusion team.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest update breaks Fusion

Message 1 of 5
117 Views, 4 Replies

Latest update breaks Fusion

The title says it all. I updated, and when trying to launch Fusion I get this.



So I attempt a clean install and get this.



I have attempted reboot, and disabling anti-virus/firewall. I am admin, so I don't understand why permissions would be an issue. Is this some weird lock down because my hobbyist license is a year old? I hope not, I've got lots of stuff I've been working on, all is lost.


Attached is the log file

Message 2 of 5

@dnrdustin Can you please do the below?

1. Close Fusion and make sure the exe is not running in task manager
2. Restart machine
3. Go to add/remove program - Select Autodesk Fusion - Modify/change
This will launch the Fusion service utility 
4. Run the repair Fusion

This should hopefully take care of the problem. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 3 of 5

That's actually what I tried before uninstalling and attempting to reinstall. It failed, but I didn't capture the error.

Message 4 of 5

@dnrdustin In your add/remove program, do you have Autodesk Identity manager? If so can you uninstall it and install it again from

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 5 of 5

I'm unsure what caused the initial issue, but somehow all of my c:\user was hidden and inaccessible. Unhiding allowed install.

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report