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Latest update breaks Fusion

4 REPLIES 4
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Message 1 of 5
dnrdustin
117 Views, 4 Replies

Latest update breaks Fusion

The title says it all. I updated, and when trying to launch Fusion I get this.

image.png

 

So I attempt a clean install and get this.

dnrdustin_0-1708706242713.png

 

I have attempted reboot, and disabling anti-virus/firewall. I am admin, so I don't understand why permissions would be an issue. Is this some weird lock down because my hobbyist license is a year old? I hope not, I've got lots of stuff I've been working on, all is lost.

 

Attached is the log file

4 REPLIES 4
Message 2 of 5

@dnrdustin Can you please do the below?

1. Close Fusion and make sure the exe is not running in task manager
2. Restart machine
3. Go to add/remove program - Select Autodesk Fusion - Modify/change
This will launch the Fusion service utility 
4. Run the repair Fusion

This should hopefully take care of the problem. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 5

That's actually what I tried before uninstalling and attempting to reinstall. It failed, but I didn't capture the error.

Message 4 of 5

@dnrdustin In your add/remove program, do you have Autodesk Identity manager? If so can you uninstall it and install it again from https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/7zbgTemIhA3ltRs4eACL0g.html

Rajkumar Ilanchelian
Autodesk Fusion

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Message 5 of 5

I'm unsure what caused the initial issue, but somehow all of my c:\user was hidden and inaccessible. Unhiding allowed install.

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