K-12 Cloud Upload Pending/Blocked By Lightspeed Relay

[ahazelbaker]

Our school district currently utilizes Lightspeed Relay for student device filtering on campus within our PLTW Labs. As of recent this week students began running into an issue with uploads pending to the cloud. Through testing it has been determined that Lightspeed is the culprit of this issue. Our system admin has followed the newly updated ports and domains list required for Fusion 360 (1). Adding wildcards to the recommended domains against the filter as seen fit by Lightspeed Systems. 

Fusion 360 Network Diagnostics Test returns as a full pass on Autodesk services. All features within Fusion 360 function as intended outside of cloud save uploads. We would disable this feature and utilize local saves in the PLTW Lab environment. Although students need access to these projects off campus as well. Our system admin has placed a help desk ticket with Lightspeed Systems. Any other recommendations on domains/sub domains the filter would be blocking for uploads that aren't listed? Thanks in advance! 

(1) https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

[ahazelbaker · Accepted solution]

Utilized proxy log to determine false positive of connection being made to upload services with Autodesk Fusion 360. Troubleshooting guide available on Lightspeed Systems Webpage.(1)

(1) https://help.lightspeedsystems.com/s/article/smart-agent-troubleshooting-guide?language=en_US

Added the following to custom allow list and exclude from decryption.

com-autodesk-oss-direct-upload.s3-accelerate.amazonaws.com

[eldridge.c]

Glad you got it sorted. Had stumped me for a few days!