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Invalid GUID. Could not identify oxygen user

matthewdtanner
Explorer Explorer
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3 Replies
Message 1 of 4

Invalid GUID. Could not identify oxygen user

matthewdtanner
Explorer
Explorer

Screenshot 2022-10-05 235229.png

 

When accessing Fusion 360 Cloud services I keep getting this error. Is anyone having similar issues?

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Accepted solutions (3)
287 Views
3 Replies
Replies (3)
Message 2 of 4

karina.harper
Autodesk Support
Autodesk Support
Accepted solution

Hi @matthewdtanner 

What is the URL you're trying to access? 
Are you getting any errors in the Fusion app, or just online?

 

Cheers,

Karina

 


Karina Harper

Software QA Engineer, Fusion 360

Fusion 360 Webinars | Contact Support | EDU Support | Support Board Best Practices


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Message 3 of 4

matthewdtanner
Explorer
Explorer
Accepted solution

Only when I click a link to "Open on the Web". Fusion app works fine.

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Message 4 of 4

karina.harper
Autodesk Support
Autodesk Support
Accepted solution

@matthewdtanner 

 

Ok - what's the URL that is in the search bar when you click open on the web?

 

Cheers,

Karina


Karina Harper

Software QA Engineer, Fusion 360

Fusion 360 Webinars | Contact Support | EDU Support | Support Board Best Practices


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