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Installer unable to find certain files needed to install fusion360

symbica1
Community Visitor

Installer unable to find certain files needed to install fusion360

symbica1
Community Visitor
Community Visitor

Can't install fusion 360,please help

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sutherland-
Collaborator
Collaborator

Hi @symbica1 

 

First, try this troubleshooter form  to help solve the most common issues causing issues installing Fusion 360.
Alternatively, you can follow the manual steps below:

Delete the webdeploy folder and reinstall Fusion 360. Webdeploy can be found at the following locations: 

For Windiws:

%localappdata%/Autodesk/webdeploy

 For MacOS:

~/Library/Application Support/Autodesk/webdeploy

Please click on Accept Solution so other community members can see how to solve the issue.
Also, consider giving a Like to the comments that you feel helped you.

Best regards,
Level  sutherland-

Member
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dooyoul_chung
Autodesk
Autodesk

@symbica1 
Thank you for sharing log file. Based on logging information, error happened due to the permission of folder access but not certain this issue happen to you. Are you able to create folder or copy file into below streamer.exe location? 
Also make sure the "Admin" is the same user of install Fusion 360 and launching Fusion 360.

Also you can try to launch Fusion 360 with admin right as below
1. click Fusion 360 desktop icon with right mouse button
2. select "Run as administrator" from drop down menu.

Hope this helps,
Dooyoul. 

Failed to extract to C:\Users\Admin\AppData\Local\Autodesk\webdeploy\meta\streamer\20221031191311\streamer.exe: [Errno 13] Permission denied: 'C:\\Users\\Admin\\AppData\\Local\\Autodesk\\webdeploy\\meta\\streamer\\20221031191311\\streamer.exe'
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dooyoul_chung
Autodesk
Autodesk

@symbica1 
Further investigation of log file, I found that unexpected Fusion installer exe is running from process. Can you please try again after restart PC?
Thanks!

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