Install fails with ... tarfile.py ... copyfileobj ... Invalid argument

[alan_ambrose]

Hi,

I've cleaned all AutoDesk products off my machine and tried a clean install of Fusion 360. And I get the mess (and attached log file) below...

Is this an AutoDesk QA fail?

Alan

Traceback (most recent call last):
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 1192, in execute
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 1138, in execute_without_errorhandling
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 878, in _config_app
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 1897, in _do_installation
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 1662, in wait_threads
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\concurrent\futures\thread.py", line 57, in run
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 1689, in execute_action
File "R:\Streamer\src\adsk\dls\streamer\netlib.py", line 613, in __call__
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 372, in <lambda>
File "R:\Streamer\src\adsk\dls\streamer\process.py", line 663, in _extractpackage
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\tarfile.py", line 2002, in extractall
File "R:\Streamer\src\adsk\dls\streamer\registry.py", line 1298, in extract
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\tarfile.py", line 2044, in extract
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\tarfile.py", line 2114, in _extract_member
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\tarfile.py", line 2163, in makefile
File "C:\3P\PYTHON\3.7.6\WIN64_1\lib\tarfile.py", line 250, in copyfileobj
OSError: [Errno 22] Invalid argument

[RajkumarIlanchelian]

@alan_ambrose Is there a pending Windows install? Often times a pending Windows update seems to be the issue. We have addressed a few on the forums with the similar error where Windows update was the solution. We will keep looking in the logs for any other issues. 

[alan_ambrose]

>>> Is there a pending Windows install?

No don't think so. Just in case I did a reboot and retry and ended up with the same result.

As more context, the reason I did the clean and attempted re-install was because Fusion looped through two or three times saying it wanted to update itself, but never actually finished. This is on Win7 btw. Also, FYI the re-install always triggers WebRoot to compain about ..\\Tools\DDSconverter\bin\convert.exe - saying it contains W32.Adware.Gen. That's never been a problem before though and I can see e.g. a Fusion re-install in May on this machine that proceeded to completion despite that same thing. Also, I have another Win7 machine at a different geographic location which is running Fusion fine - and it was presumably the recent Fusion update to that machine which triggered the update on this. 

Lastly, as a retired programmer I hate the old 'something bad has happened' error messages - please get your programmers to take the time to report the problem comprehensively so someone can do something about it.

So, the result is that I've been forced offline from a working version of Fusion by the Fusion update process - probably for an update that was of no benefit for me. Is that a good result for you? Because it isn't for me. The work I was planning to do is now on hold as a result waiting for a solution. I think Autodesk need to take some responsibility for this nonsense.

[alan_ambrose]

Hi,

So, do you guys have a debugging procedure and an escalation procedure?

Alan

[RajkumarIlanchelian]

@alan_ambrose We are talking a look at the logs. Suspicion at this time is if this is an anti-virus that could be blocking the install. Do you have one running? If so could you try to disable that and see if that moves this forward? 

Please note that we have stopped supporting Windows 7 since early this year. https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/Syste...