I keep getting Sign In Failure

[Anonymous]

I'm haing a lot of trouble trying to install fusion 360. I've already made a clean uninstall using autodesk's tool, I've made al the changes said on the guide:

Error: "Sign in Failure: There was an error while logging into Fusion 360"

But still, I'm having trouble. HELP 😞

[James.Youmatz]

Hi @Anonymous,

Welcome to the Fusion 360 Community!

Can you please also post your application log files and web services? This guide here has the steps to find them. Also, have you tried the troubleshooting path in this link here?

Thanks,

[Anonymous]

I've looked at those links, done and checked what it said. It still does not work.

WebServices.log files are the only ones I found on WebServies folder.

[James.Youmatz · Accepted solution]

Hi @Anonymous,

Thanks for sharing this. Luckily this is a very easy fix. From your logs:

Failed to initiate login. System time or time zone setting in the system is incorrect. Server time (UTC): Thu, 29 Nov 2018 19:12:44 GMT, Expected system time: (UTC: ), Actual system time: 2018-11-29 14:15 (UTC: 2018-11-29T20:15:43Z), System time zone: Hora estándar del Centro (UTC-06:00), System DST: Not in Effect

The system time is incorrect. Please sync your clock with internet time to ensure that it is synced properly. Then restart Fusion. This guide here will show you how to sync with internet time.

Thanks,

[Anonymous]

After the latest update few days ago, i was making use of gthe software yesterday when it froze and after connecting to the internet, i was having the sign in failure challenge. please come to my aid