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I just changed my computer to a new one, but it won't install.

jeonghueil
Observer Observer
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Message 1 of 3

I just changed my computer to a new one, but it won't install.

jeonghueil
Observer
Observer

There are no changes to the Internet server, and there are no security programs on your computer. There is only a security program for Windows itself, but even though I excluded both the executable and the path, it cannot be installed.
Has anyone experienced this before?

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RajkumarIlanchelian
Autodesk
Autodesk

@jeonghueil Is there an error or what is happening when you try to install. Is there a link to download log file while this happens? Any other details will help to identify what could be happening. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 3

dooyoul_chung
Autodesk
Autodesk

@jeonghueil Thanks for sharing your experience.

It would be helped if you sharing Fusion install log file with us that you can find from %localappdata%\Autodesk\autodesk.webdeploy.streamer.log file. 

Also you can try install again after creating folder with below command line option from CMD shell
md "%appdata%\Microsoft\Windows\Start Menu\Programs\Autodesk"

Thanks.

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