I have an educational account, but Fusion forces me into an old account

[albavarZGQSH]

A while back I did a personal trial of NettFabb and made an account.  Now I am in grad school and I needed an educational account for Fusion to run Generative Design tasks.  But Fusion always insists on using my original  account and I did not realize it until after I made my project and went to execute it.  So now I have my project on one account and, I assume, my tokens on a different account.  I had one account invite the other to a team and the project is in the Team.

However, I cannot sign into the other account within Fusion.  I can switch over on the web, but nothing will make Fusion acknowledge this other account. 

Anyone have any suggestions?

Thanks,

Jason

[RajkumarIlanchelian]

@albavarZGQSH Is the below understanding correct?

Personal account - can login to browser and in to Fusion application
Educational account- can login to browser but not in Fusion application

If the above is correct, can you let us know if you are on Windows or Mac?

[albavarZGQSH]

Yes, that is correct.  I am on a Windows 10 PC.

[RajkumarIlanchelian · Accepted solution]

@albavarZGQSH Canyon direct message me and tell me the email used for the personal account and for the educational account? 

[RajkumarIlanchelian]

@albavarZGQSH From the direct message to me it looks like you sorted this out by logging out of Chrome and now you are able to successfully use your Education account? Please confirm.

[albavarZGQSH]

Yes. By logging out of Chrome, I was able to use the account features in Fusion to switch to my educational account.