I cannot access fusion

[jmackniak]

Fusion would not open this morning - I was redirected to open through an Internet Browser.  I used 2 step verification but access was denied.  I checked the Health Status of fusion and it is running as it should.  Is this a local problem?  Or something bigger?   

Image below is my error message.

[HughesTooling]

Have you set up an authenticator app to use with 2 step verification? SMS message for authentication was retired on the 1st.

Mark

[jmackniak]

I am not so sure this is the fix because it only made things worse.   I saw in my profile where I needed to update the process- I followed along and found the code in my passwords on the iphone.  Enter the code and now I am blocked again with

Ooops ...

Looks like we couldn't verify some of the information you submitted. Please contact us at the page listed below and reference error #112 so we can sort it out and get you into your account.

[HughesTooling]

@Phil.E Would you be able to give any advice on this?

Thanks.

[Phil.E]

Contact support.

[jmackniak]

Thanks for the advice,  I did contacting Autodesk support Wednesday.   its Friday, go figure they never got back.    

[Phil.E]

I just noticed that you posted the original error message that prompted you to solve the issue using a link.

Did you follow this link/prompt?

"Please contact us at the page listed below and reference error #112 so we can sort it out and get you into your account"