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I can't log in to Fusion because the Hub creation is stuck in a loop

dom1nux
Observer

I can't log in to Fusion because the Hub creation is stuck in a loop

dom1nux
Observer
Observer

Hi
I have installed Fusion on my pc with my edu license, but have not been able to log in.
After some investigation, it seems that my hub has not been created.
The moment I enter the page to continue with the hub creation, it gets stuck in a loop.

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Replies (5)

rychowdh2027
Observer
Observer

Same issue here. Whenever I try to sign in it automatically signs me out and sends me back to login. This happened right after I created my hub and it gave me the prompt "Sign in error".

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1392280081
Community Visitor
Community Visitor

我也遭遇了相同的问题

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RajkumarIlanchelian
Autodesk
Autodesk

@dom1nux @1392280081 @rychowdh2027 Can you all please direct message  me the email ID that you used to register for Fusion? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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RajkumarIlanchelian
Autodesk
Autodesk

We have fixed accounts manually for those that have provided an email ID to me. Please login to https://login.autodesk360.com/login to create your hub again and this time it will complete successfully. You can then login to Autodesk Fusion.

We are close to a full solution for those that are still stuck and had not passed on an email ID. Fix for your accounts should be coming very shortly. I will post back here once the full solution is implemented.

We sincerely apologize for this experience. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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RajkumarIlanchelian
Autodesk
Autodesk

Update on sign-in loop or hub is being configured.

We have now fixed all the accounts that were impacted due to this problem. You should be able to login to Fusion or Fusion team (https://login.autodesk360.com/login) and have access to Fusion.

We sincerely apologies for the inconvenience caused here.

IF any accounts are still facing this issue, please reach out!

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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