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I can't get to fully featured hubs.

19 REPLIES 19
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Message 1 of 20
c5c77b6
505 Views, 19 Replies

I can't get to fully featured hubs.

I can't get to fully featured hubs.

1. I had to create a new account to post on the forum because when I log in to my account I experience endless reloading on any forum page, in any browser and device I log in on
2. When trying to go to fully featured hubs I get the error “Server encountered an unexpected error”. in a window that appears for a second and disappears after clicking on a message from the notification center. When trying to follow the instructions from “I'd like to upgrade but missed the notification. How can I upgrade?“ https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Single-Storage-is-... I also get ‘’Server encountered an unexpected error”.” when going to the web client as stated in the first paragraph of the instructions.

How can I fix these two problems? I assume this is an error on your part

 

19 REPLIES 19
Message 2 of 20
CGBenner
in reply to: c5c77b6

@c5c77b6 

Hello, let me look into the forum account issue.  What was your original username?


Chris Benner
Industry Community Manager – Design & Manufacturing


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Message 3 of 20
c5c77b6
in reply to: CGBenner

Sent you a private message. Thank you

Message 4 of 20
CGBenner
in reply to: c5c77b6

@c5c77b6 

Do you still need help with the second question in your first post?

@RajkumarIlanchelian 


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


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Message 5 of 20
c5c77b6
in reply to: CGBenner

Yes

Message 6 of 20
CGBenner
in reply to: c5c77b6

@RajkumarIlanchelian Do you have any thoughts, or know who we should tag?


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


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Message 7 of 20

@c5c77b6 For the hub situation lets start with this. 

1. using your original account can you login to https://login.autodesk360.com/login successfully? 
2. If you can in then in the top right where you have your profile, what hub is listed as the default? Please share a screen shot of that. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 8 of 20

After following the link and logging in with my account, I see this

Снимок экрана 2024-12-18 185234.png

Message 9 of 20

Edited due to a duplicate

Message 10 of 20

@c5c77b6d7205c2c @c5c77b6 Can you direct message me the email that you are using to login please? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 11 of 20

@Andy.Spivey Andy, I will share the email ID with you but any idea why they would be getting this? Will ping you on this one. 

@c5c77b6d7205c2c @c5c77b6 Can you please follow this article in the mean time? 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Error-Server-encou...

Rajkumar Ilanchelian
Autodesk Fusion

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Message 12 of 20

@c5c77b6 @c5c77b6d7205c2c One more article to try. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 13 of 20

I've tried the solutions in this article and they don't work for me. I have tested working on Windows and macOS, the behavior is the same in both cases. If I switch to a new registered account, everything works there. So I can assume that the bug is not on my side since it doesn't show up on the other account
Message 14 of 20

@c5c77b6d7205c2c This is certainly isolates to this one particular account. I am asking our backend engineering team to take a look at the account. I am sure we should be able to solve this quickly for you. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 15 of 20

@c5c77b6d7205c2c @c5c77b6 Can you please now use your original login and try again. We do believe the problem should now be addressed. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 16 of 20

It worked. But I don't see the button as indicated in the 4th paragraph of the section "I'd like to upgrade but missed the notification. How can I upgrade?" https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Single-Storage-is-...
Message 17 of 20

@c5c77b6d7205c2c @c5c77b6 @@Awesome. We for step #1 done which is able to get you logged in. For the migration please give me some more time to connect with our engineering team. We knew that once you got in we will but this block but first I wanted to make sure we got the account figured out. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 18 of 20

@c5c77b6 @c5c77b6d7205c2c Everything in the back end should be addressed. Can you please go ahead and try now? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 19 of 20

The fourth step still doesn't work, there is no banner. Perhaps I should wait or follow other instructions?
Message 20 of 20

@c5c77b6d7205c2c I am checking with the team. 

Rajkumar Ilanchelian
Autodesk Fusion

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