How to transfer projects from one account to another.

[tristan_luscombe]

Hello folks,

I work in education and have a free educational account. I recently moved from one school to another and when I renewed my educational subscription last month I obviously updated my email accordingly. Unfortunately it appears that the system is treating this as a brand new account, not an update to the old one, so all my projects have disappeared. 

I managed to log back in with the old email address (thank goodness) and all my projects are there, but I won't be able to work on them because as far as the system is concerned that account is 'expired'. 

Is there a way to transfer my projects to my new account so I can use them once more?

Many thanks.

Tristan.

[Marco.Takx · Accepted solution]

Hi @tristan_luscombe,

Hier the instruction on how to transfer your data.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-transfer-da...

If my post answers your question Please use Accept as Solution & Kudos This helps everyone find answers more quickly!

[tristan_luscombe]

That's fantastic, you absolute life-saver! Thank you!

If the old account gets deleted by Autodesk because it is effectively redundant, will that affect the new account's access to those projects?

Thanks again! 🙂

[Marco.Takx]

Hi @tristan_luscombe,

If you have transferred the data to your new hub, Autodesk can delete the old one in the future if you don't use that anymore.

If my post answers your question Please use Accept as Solution & Kudos This helps everyone find answers more quickly!

[tristan_luscombe]

Thanks Marco, I really appreciate your help 🙂