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Hidden Print Window

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Message 1 of 7
leeackerson
174 Views, 6 Replies

Hidden Print Window

This morning I tried to print a drawing and the entire screen grayed out. I was unable to click on anything, thought the program hung up, so I rebooted. The second time it happened I did an alt Tab and found the print window open waiting for me to select options and print. Isn't the print window supposed to be 'always on top'? Otherwise it appears that the system is hung.

6 REPLIES 6
Message 2 of 7
HughesTooling
in reply to: leeackerson

I can get this to happen repeatedly as well. If you pick Print from the menu and quickly move the mouse pointer off the drawing area the dialog shows correctly but if the pointer is still on the drawing Fusion grabs focus away from the print dialog. I've seen something similar while in the drawings workspace where Fusion will grab focus away from other windows as well, think this is related.

 

Mark

Mark Hughes
Owner, Hughes Tooling
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Message 3 of 7
ClintBrown3D
in reply to: leeackerson

Hi @leeackerson 

 

Thank you for reporting this problem. I can't reproduce it on my end (mac & windows), but I have a couple of quick questions before I get the team to investigate it further.

 

Are you running a dual screen setup?

From your description, I assume you are running on Windows?

Does this happen on every drawing, or just a specific one?

 

Message 4 of 7

I was able to see this problem on Friday but today there's no problem!

 

I'm Using Windows 10 single monitor.

 

@ClintBrown3D I have seen a problem where Fusion will grab focus from other programs if a dimension tool is still active in Fusion.

For example below I have just clicked on notepad from the taskbar (I have the taskbar set to auto hide), as soon as I move the mouse across to the notepad window Fusion grabs focus and jumps in front of notepad. This only happens in the drawing workspace. It's not 100% repeatable but I can get it to happen quite easily on both of my PCs here. It seems worse if there's geometry or a view you have to pass over while moving to notepad.

HughesTooling_0-1698067657564.png

 

Mark Hughes
Owner, Hughes Tooling
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Message 5 of 7
leeackerson
in reply to: ClintBrown3D

Yea, it seems elusive, but I am able to reproduce it most of the time by
quickly moving my cursor from the print command on the pulldown menu to a
place just left of the "Documents Setting" option on the drawing screen.
And yes, I am running dual screens. When the screen appears to lock up I
can move the cursor to the other screen and when I select another app the
print window will pop up on top of the drawing canvas.
Message 6 of 7
ClintBrown3D
in reply to: leeackerson

Hi @leeackerson 

 

Thanks for letting us know. I've asked our QA's to see if they can replicate this, and then log an improvement ticket for our team to work on.

 

cc @Pramod.kadam 

Message 7 of 7

@ClintBrown3D  I experimented a bit more and found it more likely to happen if I have the data panel hidden and several designs open.  Does seem to be a bit design dependant but more about the browser layout I think (the file below is the one I emailed you last week). Testing a bit more and it seems like picking in the middle of the word Print or CTR+P make it happen, if I pick in the space in the menu option doesn't seem to be a problem. Also seems to get worse the longer Fusion's been running.

 

The image below shows Fusion on top of the print dialog And I clicked on the menu about where the red arrow is now.

Clipboard03.png

Mark Hughes
Owner, Hughes Tooling
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