graphics driver problems before *and* after driver update

[anvil_x]

Hey,

So first off, I looked at several solutions here, and tried them.

here's how it all started:

Last night while working on a project, I took a break to watch the season finale of Star Trek: Lower Decks. When I picked my computer back up, Fusion refused to work. blank work area. it said "NOPE".

like, literally 22 minutes of idle time, something happened. I figured it's the same BS that keeps happening with drivers whenever Fusion does an update (seriously, a third grader could do better).

First diagnostic step, I switched from Auto-select to DirectX 9. my project magically reappeared, but in that goofy "We had to ruin DirectX9 to force you to move up to a more expensive product" way that it does after that update last year (seriously, why do you guys suck this hard at not leaving nice, functional things alone?  you deliberately torpedoed DirectX-9 and I literally saw you do it in real time. This instinct to ruin working things will be the death of our civilization) So after that was done, I moved to the next diagnostic step:

I looked up the driver diagnostic and *yup!* there it is! my DirectX 11 driver had hit that magical age where despite being perfectly functional and good to go twenty minutes ago, Fusion just arbitrarily decided it was verboten and shut my entire operation down for the usual, childish reasons.

So I updated the driver, switched Fusion back to "Auto-select", restarted it. and....... nothing.  I even tried the "Limit effects to optimize performance" trick and it didn't work.  total dead stick. see below, I even left the diagnostic open for you.

I tried switching directly to Directx 11 but no change. 

Things *are* still working in the slo-mo dysfunctional universe of directx9 (Look how they massacred my boy....), but overall, I'm dead in the water.

Anybody have any other ideas?  

[anvil_x]

well, the situation just got worse.

Now I get a blank screen failure on ALL driver options.  Again, my drivers are up-to-date (see above screenshot).

But now all I get is this when I try to run Auto-select, Dx11, Dx9 and that weird other option too: 

[LishuangLu]

Thank you for reporting, @anvil_x !

The display issue seems to be related with DirectX11 on AMD Radeon RX 6xxx series graphics devices. 

Can you reproducible it with any design files in your side? And how about restarting Fusion and switch to DX9 again? 
Currently, we are looking for the similar device internally and investigating the problem. Will let you know once we have more progress. 

Regards, 

Lisa

[anvil_x]

Hey Lisa,

So I did manage to get it to work again withDX9 but it crashes almost nonstop. I basically get about 3 minutes of work done per half hour I spend trying.

Here's where Fusion has been stuck for the past 20 minutes after I turned it on to answer your question. 

Just so you're aware, I have a phone call scheduled next monday with an Autodesk Technician. I will get back to this thread with any answers or whatnot that come about. 

[LishuangLu]

Thank you, @anvil_x !

As we don't own the exact laptops in our side to reproduce the problem, I have to request your help to further check for us. 

Would you please follow below steps to try with software graphics rendering and see if the problem also exists with software? That will be helpful for us to understand if it's hardware specific issue or a problem with both hardware and software. 

• Follow the article to show the Text Commands in Fusion: How to show / hide Text Commands in Fusion
• Run the text command：Options.DeviceType /sw
• Relaunch Fusion, open design files and see whether it works this time. 

Thanks again for your help! 

Regards, 

Lisa

[anvil_x]

well, the cube in the top right corner is a good sign. let's load up a file and see what happens.

eeeeeeeek!!!

Okay here's what finally loaded. and it looks like GARBAGE. this resolution is like early-2000s bad.

I have a call with a technician in a few minutes.  we'll see what's up and I'll report back

[anvil_x]

hey so uh....  How do I get out of render mode?

[LishuangLu]

Thank you for the quick test, @anvil_x !

This is quite helpful to us, now we can know it's a problem related with the hardware, the software graphics can show the graphics out, while for the display quality it should be due to the graphics effects (Antialiasing and other effects) being off by default to adjust with the limited performance under software render. 

You can switch back to Hardware render by running text command "Options.DeviceType /HAL", please restart Fusion after run the command, and let me know if it doesn't work for you. 

I will get your result back to our development team and see what we can improve for such case. 

Regards, 

Lisa

[anvil_x]

yeah so me and the technician already tried the HAL command and it didn't work. we then tried to uninstall fusion and it's refusing to uninstall.  Long story short, literally everything on my computer went completely to hell, the technician I was working with had to go back to try and figure out how to fix the mess, and I'm furious, specifically at you, for using *me* and *My computer* as a guinea pig without explaining that you were using me and my equipment as a guinea pig, a 100% sure-fire way to get me back out.

What you just did, if you did it in my profession, would be illegal. You'd better come up with a way to fix this.

[LishuangLu]

Thanks again for your feedback! 

Apologize for the mixed issues in your case. 

For the HAL command, I have tested already, it can work in my side. After running the command and restart Fusion, the DirectX11 hardware will be effective. Just to be clear, you could not switch to DirectX11 hardware or you could not see the model after switching back to DirectX11?
Could you let me know which technical support member is supporting your case? I will work with him/her together to figure out on the case. 

Regards, 

Lisa

[anvil_x]

Craig's working with me.

So, I popped open Fusion this morning and I think I found the issue.  it works just fine with design history enabled.  If you call that completely crippled unworkable garbage "workable".

From that, I think I figured out what happened.  the last software update basically messed up something critical to the graphic driver function that makes Fusion not work with Dx11 when design history is disabled.

Y'all know what you need to fix now, because I will absolutely never use the design history feature.

having design history in place disables like 90% of the functionality of Fusion that I rely upon to work. being able to use the interface the way it works with no design history is mission-critical to my workflow

which means all you have to do to fix this is do a software update that fixes fusion for people who disable design history.

[anvil_x]

current status:  Software is still bricked. tech support said it's no longer their problem and that the Developers need to fix it, but the developers said that they don't care that I've lost 2 months of productivity, and that so far as they're concerned, the software runs fine (even though it obviously doesn't)

I am getting angrier and angrier with the complete lack of care or tact shown by Autodesk in resolving this.

[lance.carocci]

I'm not sure what you were told, but this issue is logged internally as FUS-184580. We've yet to reproduce it on our end - that is critical to being able to resolve this issue in a timely manner.