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Fusion360 won't start MacOS

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Message 1 of 2
Anonymous
1029 Views, 1 Reply

Fusion360 won't start MacOS

Fusion360 don't want start anymore. Yesterday everything works fine until I closed it and some hours later I want to use it again... But nothing happened, icon keeps jumping. After minute still jumping icon. No splash screen. No error message. Only thing what I can do is force stop.
I have reboot my MacBook Air and Deleted Fusion360 and installed again from Mac App Store. But still same problem. It won't start...

 

How to fix this problem?

 

 

Date/Time:       2017-07-06 18:10:36 +0800
OS Version:      Mac OS X 10.12.5 (Build 16F73)
Architecture:    x86_64
Report Version:  25

Data Source:     Stackshots

Command:         Fusion360
Path:            /Applications/Fusion360.app/Contents/MacOS/Fusion360
Version:         1.24.1 (1.24.1)
App Item ID:     868968810
App External ID: 822659843
Parent:          launchd [1]
PID:             1310

Event:           hang
Duration:        0.99s (process was unresponsive for 126 seconds before sampling)
Steps:           10 (100ms sampling interval)

Hardware model:  MacBookAir5,2
Active cpus:     4

Fan speed:       6497 rpm

 

1 REPLY 1
Message 2 of 2
James.Youmatz
in reply to: Anonymous

Hi @Anonymous,

 

Welcome to the Fusion 360 Community!

 

Since you've already uninstalled the program, let's try again, but by cleanly uninstalling the software. This way, we can ensure that the installation is complete. To do this:

 

  • Reboot your computer (to kill any Fusion processes)
  • Download our Clean Uninstall tool from here
    • When asked to clear cache files you can say NO
  • Reinstall Fusion from this link here

Does it still hang on start-up? If so, can you please collect and send me your application log files (guide here). 

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design

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