Fusion wont start at all

mowery.brian · ‎06-04-2022

I just downloaded the program today and it wont boot up. I click on the icon, the startup display comes on and it just sits there. Eventually I'm told the program wont respond and I have to shut down the process. I have restarted the computer, uninstalled and re-installed the program. My searches come up with problems of people who had it working before freezing, but I cant find one that never started at all.

jhackney1972 · ‎06-04-2022

Gather up your Fusion 360 log files and attach them to a reply post using the Attach Section. If you do not know how to secure your log files, follow this web article.

John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.

mowery.brian · ‎06-06-2022

here you go

jhackney1972 · ‎06-06-2022

In the WebServices.log, I see this error saying the application is not installed properly.

I would use a Clean Uninstall of Fusion 360, and then using a Windows account that has administrator rights, turn off Anti-Virus temporarily, and then reinstall.

John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.

mowery.brian · ‎06-06-2022

Did not work. I've tried clean uninstall, reset, deleted the NMachine and Loginstate files, nothing works. My computer fits the requirements and I'm at a loss on how to this working.

xcfalcon351 · ‎06-10-2022

Exact same problem I am having. Not a novice and have worked through every solution offerred but cannot get the program to run. Was working a month ago without issue. I have posted in my own thread also.

anranlioculus · ‎06-12-2022

Also the exact same problem for me. I could use Fusion 360 without any problems until about last week. Program just stuck at launch forever.

xcfalcon351 · ‎06-12-2022

What I eventually found was that the autodesk server was holding an instance open. I installed on another machine and when I went to start I got a message saying there was already an instance running for my login. It gave me the option to kill the old instance remotely. Once I did this I was able to login on the original machine. For some reason this instance survived a number of reinstalls and all the other troubleshooting. Hope this helps.

mowery.brian · ‎06-12-2022

What does "holding an instance open" mean? How can I check for this on my computer? I only have the one so installing on another machine is out of the question.

xcfalcon351 · ‎06-12-2022

It seems like the server hangs onto your login from a previous session even after you have closed it and won't let you start a new one on the same machine.

All I can suggest is trying to log in from a different machine, maybe a friend's or something to see if it will let you kill the extra login.

This may not be your problem, but it worked for me.