Fusion won't solve any simulation

[gohainsworth-stonehouse1]

My Fusion 360 won't solve any of my simulations. It was working fine about two weeks ago but then the problem started. It gets to 1% on all my simulations and then stops. I've left it to run for 8 hours several times and there has been no change. I've uninstalled it and then reinstalled it and tried it on several different devices but nothing changes. Any help with this would be much appreciated as this is effecting my degree. 

[RajkumarIlanchelian]

@gohainsworth-stonehouse1 Apologies for this experience. Give us a few minutes to correct this for your account. Once you hear back you should be able to submit again. 

[RajkumarIlanchelian]

@gohainsworth-stonehouse1 You should be all good now. Please resubmit. 

[gohainsworth-stonehouse1]

Thank you so much for all your help. It's working now.

[antonkunipatz]

I am having the same issue with my simulations, can you help me as well, please?

[RajkumarIlanchelian · Accepted solution]

@henderh Hugh, can you please look into this  from @antonkunipatz 

[henderh]

Hi @antonkunipatz,

Could you attach your log files?  (Help pull-down > Support and Diagnostics > Diagnostic Log Files)
We'll need that info to clear your queue.

Best regards,

[antonkunipatz]

Hi, 

sure thing, here it is

sincerely

[terje_berset]

I am having the same issue, what is the solution to this problem?

[henderh]

Hi @terje_berset,

Could you send me your log files?

• Help pull-down > Support and Diagnostics > Diagnostic Log Files
• Send the zip file to hugh.henderson@autodesk.com

We'll need that info to check on the status of your jobs on the back-end.

Our apologies for the inconvenience,

[terje_berset]

Done, thanks 🙂 

[henderh]

Hi @terje_berset,

Thank you for providing the info. I can confirm there's a stuck job for your account, and a ticket is now logged with the services team for resolution.

We'll get it resolved ASAP, and I'll circle back when the ticket is resolved.
 

[22207854]

Hi, I am also having stuck jobs at 1%. Is there something that happens on my end that causes this and if so how can it be prevented?

Log files are attached

[henderh]

Hi @22207854,

Thank you for providing the log files. I see there's one running job, and two stuck jobs. I've filed a ticket ACP-178 to get this fixed up. 

[henderh]

Hi @terje_berset,

Your job queue should be back to normal now. Could you try sending a new solve, and let us know if you are still seeing any issue?

[henderh]

Hi @22207854,

You should be set now. Please re-submit any jobs that were stuck.

Thank you for your patience! 

[terje_berset]

Thanks for looking into the issue.

However, the problem is still the same.

[henderh]

Hi @terje_berset,

I appreciate you letting us know quickly. I'll engage back on the support team ticket with the new info.

Edit: The back-end shows no stuck jobs for your account, they are now marked as Failed. Could you email new log files to me? Please send a job, while it is stuck  export the Diagnostic files from the Help pull-down.

[terje_berset]

Hi, new log files are sent