Fusion suddenly Not Responding

[Anonymous]

Three days ago I was using Fusion (student edition) as usual, couple of days later I opened Fusion and after the "Fusion 360" Splash screen all that loads up is the Orientation box at the top right corner and the program becomes completely unresponsive! I've tried a few things over the last few days to include, clean uninstall/install, checked firewall exceptions, restarted pc ect... The only time that fusion loads properly is if I disconnect my internet. When I reconnect to the internet and try to switch to online mode it says that Fusion is currently undergoing maintenance so I am unable to access any of my files. I also tried to use my laptop and came to the same results. Has anyone had to deal with a similar issue? 

[Phil.E]

In this case it would help to see your log files. Can you get access to the Help menu > Support and Diagnostics > Diagnostic Log Files? 

Thanks,

[Anonymous]

Hi Phil,

Unfortunately I am unable to access the help menu, because it doesn't load
before the program becomes unresponsive. Is there anywhere else I can
access it?

[Phil.E]

You should be able to get the log files from Help when Fusion is offline. Can you still start Fusion offline and get it to load fully?

[Anonymous]

I just tried to boot Fusion in offline mode and I received an error
stating, "Sorry Fusion was unable to save sufficient data for offline mode
and needs to go online. Please make sure you have a working internet
connection to continue." Then it says, "Cannot switch to online mode
either. Please check your internet connection. Application will exit now."

[Phil.E]

Earlier, you mentioned this:

" The only time that fusion loads properly is if I disconnect my internet. "

Can you do that?

If not, try deleting "NMachineSpecificOptions.xml" from here:
%appdata%\Autodesk\Neutron Platform\Options