Fusion subscription expired but it is not (Affecting all of our licenses)

[ezrascott]

Good Morning. We have over a dozen licenses on our Fusion account and all users are showing that their licenses are expired but in the admin portal they are not. All of our licenses don't expire until late this year or next year.

I am noticing that this appears to be related to Autodesk changing all of our active licenses to now showing as "Fusion Legacy 2024". I tried purchasing a new license and new subscriptions are fine.

I have a ticket open with Autodesk but they are moving very slow and we are at a standstill as Fusion is blocking my team from working due to the software showing it as expired.

What we have tried so far:

• Logging out of fusion and back in
• Windows uninstall and reinstall of fusion
• Fusion repair utility uninstall
• Fusion repair utility reset function

Is anyone else affected by this?

[HughesTooling]

@James.Youmatz Can you help with this please?

[James.Youmatz · Accepted solution]

Hi @ezrascott ,

Thanks for the tag Mark. Please feel free to email me at james.youmatz@autodesk.com and include the support case number, as well as any information around the subscription you can provide. I will try to hunt down what is happening.

[ezrascott]

Wanted to update that James was able to assist us today with resolving the issue. Thank you for the quick resolution. We are back up and running at full capacity!