Fusion Simulation not working - Cloud Solve service issues?

[grant.lumsden]

Hi there,

I have not been able to run static stress analysis for the past 24 hrs. Even a very simple test cantilever gets stuck at "Solving... 1%" (I've waited over an hour so far!) Models I've successfully run previously will also not solve.

I have done the latest Fusion update from last night, but the problem is still the same...

Is it just me? Or is this a wider issue?

[henderh]

Hi @grant.lumsden,

We've had issues with particular accounts, and have resolved the issue on our back-end.

Could you try the following?

1. If there are any jobs which still appear stuck, please cancel the studies
2. 'Reset Fusion' using the Service Utility
3. Re-submit the solves

If you're still facing issues, could you attach the log files when the job is stuck and leave the job running?

• Help pull-down > Support and Diagnostics > Diagnostic Log Files

We apologize for the inconvenience.

[grant.lumsden]

Many thanks for your help!

Have reset (twice now) and logged back in.

I have reloaded the job and it has the same issue.

The job is still running, log files attached

[henderh]

I've asked development to look into your stuck job. We should have more info tomorrow.

I appreciate your patience.

[henderh]

Hi @grant.lumsden,

Your account should be fixed now. Please let us know if you're still facing issues. 

[grant.lumsden · Accepted solution]

Many thanks Hugh - this is all working again 🙂

[mlwilhel94B4S]

Hello @henderh,

I seem to have the same issue. The solving of simulations stuck at 1%. The problem seems to be connected to my account and not the device, as I tested solving it from several devices with my account and the files can be solved in other accounts.

Reinstalling and Resetting the software didn't solve my problem.

I attached my log files.

Another student had the same issue but it vanished after a day.

I would appreciate it if you could help me out too.

[henderh]

Hi @mlwilhel94B4S,

The wires are untangled now for your account. Please let us know if you're still having issues.

Apologies for the inconvenience.

[jebran7CLMU]

Hello @henderh,

I have the same issue. My simulations are stuck at 1% and "scheduled" for a few days now. I canceled and deleted any and all running simulations but the problem seems to be with the cloud simulation management. I even reset, deleted, and reinstalled Fusion but the problem is still not solved. I have attached my logs and would appreciate your help with this. Thank you!

also, it would be great if Fusion had a feature where all scheduled and running simulations could be managed even if the specific files with the simulation jobs are not open. 

[henderh]

Hi @jebran7CLMU,

I see eight jobs sent last week that appear to have processed successfully. Are you still seeing issues?

Best regards,