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Fusion refuses to run without reinstall, then fails to install

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Message 1 of 7
calebc01
144 Views, 6 Replies

Fusion refuses to run without reinstall, then fails to install

I just attempted to run Fusion 360 and received an error indicating that it has to be updated to a new version.  I downloaded and attempted to install, but it failed and closed with the attached error log.  The specific error message is "[Errno 9] Bad file descriptor"

EDIT:
1) Found a support article saying OneDrive needs to be shut down first.  Did that, no affect.
2) I rebooted my computer and tried again with the same result.

3) I attempted to uninstall Fusion 360 from Windows' "Add & Remove Programs" dialog.  Fusion's uninstaller briefly opens and then suddenly closes without uninstalling, and without an error message.

4) After multiple uninstall and reboot attempts, I still get the same error.

 

Not only am I unable to install the product, but I also can't uninstall to try from scratch.  Incredible piece of engineering from Autodesk.

6 REPLIES 6
Message 2 of 7

@calebc01 Can you please follow this article and let us know if this helped solve the problem? 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Errno-9-Bad-file-d...

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 7
calebc01
in reply to: calebc01

Closing OneDrive and running the installer again results in the same error.

Message 4 of 7

@calebc01 Looks liege you modified the original post to show that the suggested article already did not work. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 5 of 7

Correct.  I tried a second time just to be sure.  I rebooted the computer, closed OneDrive, attempted to uninstall again (failed silently), then attempted to reinstall with the same error.

Message 6 of 7

@calebc01 Please follow the below:

1. Make sure Fusion is not running in task manager
2. Delete the Fusion shortcut you have now
3. Go to C:\Users\(username)\Appdata\Local\ - Delete the folder Autodesk
4.
Restart machine - This should not be required but just to get the workflow right
5. Now install Fusion 

I believe the shortcut that it is trying to recreate is the issue since the shortcut shows that is is on the Onedrive. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 7 of 7

Following those steps, in that order, fixed the problem.  Thank you.

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