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Fusion not working

LCNevels
Observer Observer
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Message 1 of 9

Fusion not working

LCNevels
Observer
Observer

Installed Fusion to my new computer Sat. 1/23/21 and it was working as usual. Tried to get in this morning and nothing happens. Click on the desktop icon but nothing happens. Uninstalled and re-installed but same result.

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393 Views
8 Replies
Replies (8)
Message 2 of 9

g-andresen
Consultant
Consultant

Hi,

did you use CLEAN UNINSTALL?

 > Important!

 

günther

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Message 3 of 9

jhackney1972
Consultant
Consultant

Please attach your autodesk.webdeploy.streamer.log.  If you do not know where to find it, this web article should help.

John Hackney, Retired
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Message 4 of 9

LCNevels
Observer
Observer

Yes

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Message 5 of 9

shahriarsifat1802164
Collaborator
Collaborator

Hi,
Please uninstall and delete all data and reinstall again.
Thank you.

Md. Shahriar Mohtasim
Dept. of Mechanical Engineering, 
RUET

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Autodesk Product Users, BD


   


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Thank you.

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Message 6 of 9

LCNevels
Observer
Observer

Does this look correct

 

stream = production
auid = AutodeskInc.Fusion360
cmd = ""C:\Users\craig\AppData\Local\Autodesk\webdeploy\production\a95f8c5ccd1169cf841c8219266ac15fc1536633\Fusion360.exe""
global = False

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Message 7 of 9

jhackney1972
Consultant
Consultant

No, please find the "autodesk.webdeploy.streamer.log" file and attach the complete file.   The file is named what is included in the quotes.  It is a very large text file with a LOG extension.  Just follow the website instructions I attached.

John Hackney, Retired
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Message 8 of 9

LCNevels
Observer
Observer

I can't find it, it's not on my computer. Thanks for your help anyway.

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Message 9 of 9

jhackney1972
Consultant
Consultant

If you tried to install Fusion 360 on your computer, it is there.  As the article says, it is in a hidden folder so you must make them visible before you can find it.  I think you are working on a Windows based computer, if so, you turn on Hidden Folders using this dialog from File Explorer.

 

Hidden Folders.jpg

John Hackney, Retired
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