Fusion not working since update

[bpansire]

i updated fusion 360 and now it wont work at all i cant draw a line or ad a drawing with out the program crashing or " not responding" i have tried going back to the old version but cant find it, i tried uninstalling every auto desk program off of my computer and reinstalling fusion 360 back on my computer and it didn't help my computer is 4x the requirement for the program and my computer doesn't go over 38% when using the program, i have a lot of jobs piling up and i cant get them done and im missing dead lines i need help in a dire way

[ClintBrown3D]

Hi @bpansire 

I'm no expert on random crashes, but I can suggest that you try updating ng Fusion, and if this does not fix it, then updating your graphics card.

Try this, close Fusion, then launch the Fusion service utility, and reset Fusion 360:

More help here:

https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-t...

 https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/Overv...

Check if this fixes the issue. If not, time to update your graphics card. To do this click on the "?" icon top right of Fusion, then follow the steps below.

Clicking the icon at step 4 will launch the website for your graphics card manufacturer, you will need to search for the correct driver. The details will be in dialogue, in my example, NVIDIA RTX, note the driver in this image is over a year old, so an update is a good idea. In my experience, Studio drivers are always better than gaming drivers.

Hope this helps.

cc: @jodom4 this might need someone else to try help

[g-andresen]

Hi,

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@bpansire  schrieb:

i tried uninstalling every auto desk program off of my computer and reinstalling fusion 360 back on my computer

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Did you use  CLEAN UNINSTALL ?

günther

[bpansire]

I didn’t, just did that this morning and it’s still doing the same thing

[karina.harper]

Hi @bpansire I don't see any crash reports sent in by you. Are you getting the crash report dialog that prompts you to send the information to ADSK? If so, please send those in.

Can you collect your log files and attach them here? 

Thanks,

Karina