Fusion keeps locking up or Not Responding

[lethal375]

Fusion will randomly lock up and say Fusion is not responding?

Fusion must close?

Anyone have any ideas?

[dsouzasujay]

Hi @lethal375 

Do you mind sending up the complete log files? Help -> Support & Diagnostics ->Diagnostics log files. This will generate a zip file that you can upload. The one attached does not give all the information that will help.
At this stage, I assume you are running Fusion on the latest version 2.0.14567?

[lethal375]

Hope this helps

[dsouzasujay]

Hi @lethal375 

Manually clear out the upload Queue

1. Close Fusion 360

2. Browse to:

Mac
Macintosh HD > Users > *** > Library > Application Support > Autodesk > Autodesk Fusion 360 > *** > W.Login 

Windows
C:\Users\***\AppData\Local\Autodesk\Autodesk Fusion 360\***\W.Login\

2. Make a copy of the entire W.Login folder and save it to a different directory for safe keeping

3. Delete the Q directory and the UploadQueuedFileList.xml

4. Delete the jobs.json and the jobs.json.lck files located in:

Mac
Macintosh HD > Users > *** > Library > Application Support > Autodesk > Autodesk Fusion 360 > *** > P.Login 

Windows
C:\Users\***\AppData\Local\Autodesk\Autodesk Fusion 360\***\P.Login

5. Restart Fusion 360

Let me know if Fusion works after this