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Fusion is crashing when i open it

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Message 1 of 4
ben_moir
84 Views, 3 Replies

Fusion is crashing when i open it

sh quit unexpectedly 

is the error given 

here is the crash log 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: 5B4C11EE-DF0A-42AE-9EFF-51673A89A598
CrashReporter Key: 4606FE7D-0E87-2D92-E54A-4F54EA00F869
Hardware Model: Mac14,2
Process: sh [1774]
Path: /Users/USER/*/Autodesk Fusion.app/Contents/MacOS/Autodesk Fusion
Identifier: sh
Version: ???
Code Type: X86-64 (Native)
Role: Background
Parent Process: launchd [1]
Coalition: com.autodesk.dls.streamer.scriptapp.Autodesk-Fusion [1567]

Date/Time: 2024-03-04 11:56:16.8112 +1100
Launch Time: 2024-03-04 11:56:16.4053 +1100
OS Version: macOS 13.6.4 (22G513)
Release Type: User
Report Version: 104

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: ROSETTA 0

Triggered by Thread: 0

Thread 0 Crashed:
0 runtime 0x7ff7ffeb7544 0x7ff7ffeb3000 + 17732


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000022 x1: 0x0000000000000000 x2: 0x00007ff7ffee4311 x3: 0x0000000000000800
x4: 0x00007ff7ffedf40e x5: 0x0000000000000000 x6: 0x000000000000002c x7: 0x0000000000000000
x8: 0x00007ff7ffeee000 x9: 0x0000000000000000 x10: 0x00000000fffffed4 x11: 0x0000000000000010
x12: 0x0000000000000078 x13: 0x000000000000001e x14: 0x00007ff7ffed6980 x15: 0x00007ff7ffeee8b4
x16: 0x0000000000000209 x17: 0x000000030dfc68b7 x18: 0x000000030dfc6e7b x19: 0x00007ff7ffee4311
x20: 0x00007ff7ffee4311 x21: 0x0000000000000063 x22: 0x00007ff7ffededdf x23: 0x000000030dfc69e0
x24: 0x000000010cf192e0 x25: 0x0000000000000248 x26: 0x0000000000000009 x27: 0x0000000205079000
x28: 0x0000000000000001 fp: 0x000000030dfc6970 lr: 0x00007ff7ffed0c18
sp: 0x000000030dfc6950 pc: 0x00007ff7ffeb7544 cpsr: 0x40001000
far: 0x0000000000000000 esr: 0x56000080 Address size fault

Binary Images:
0x204fd1000 - 0x20506cfff dyld (*) <8678e5e0-2643-3c19-8d09-b66e9040182c> /usr/lib/dyld
0x7ff7ffeb3000 - 0x7ff7ffee2fff runtime (*) <2583ff4d-96e5-316e-b62f-d032f09c96c6> /usr/libexec/rosetta/runtime

Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

EOF

-----------
Full Report
-----------

{"app_name":"sh","timestamp":"2024-03-04 11:56:16.00 +1100","app_version":"","slice_uuid":"62b40e3d-dffd-3876-92a4-25b900cc4910","build_version":"","platform":0,"share_with_app_devs":1,"is_first_party":1,"bug_type":"309","os_version":"macOS 13.6.4 (22G513)","roots_installed":0,"incident_id":"5B4C11EE-DF0A-42AE-9EFF-51673A89A598","name":"sh"}
{
"uptime" : 320,
"procRole" : "Background",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Mac14,2",
"coalitionID" : 1567,
"osVersion" : {
"train" : "macOS 13.6.4",
"build" : "22G513",
"releaseType" : "User"
},
"captureTime" : "2024-03-04 11:56:16.8112 +1100",
"incident" : "5B4C11EE-DF0A-42AE-9EFF-51673A89A598",
"pid" : 1774,
"translated" : true,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2024-03-04 11:56:16.4053 +1100",
"procStartAbsTime" : 7849783124,
"procExitAbsTime" : 7859463673,
"procName" : "sh",
"procPath" : "\/Users\/USER\/*\/Autodesk Fusion.app\/Contents\/MacOS\/Autodesk Fusion",
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.autodesk.dls.streamer.scriptapp.Autodesk-Fusion",
"crashReporterKey" : "4606FE7D-0E87-2D92-E54A-4F54EA00F869",
"codeSigningID" : "com.apple.sh",
"codeSigningTeamID" : "",
"codeSigningFlags" : 570506001,
"codeSigningValidationCategory" : 1,
"codeSigningTrustLevel" : 0,
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"namespace":"ROSETTA","flags":518,"code":0},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":16846,"threadState":{"x":[{"value":34},{"value":0},{"value":140703127454481},{"value":2048},{"value":140703127434254},{"value":0},{"value":44},{"value":0},{"value":140703127494656},{"value":0},{"value":4294966996},{"value":16},{"value":120},{"value":30},{"value":140703127398784},{"value":140703127496884,"symbolLocation":12,"symbol":"__crashreporter_info__"},{"value":521},{"value":xxx-xxxxxxxx},{"value":xxx-xxxxxxxx},{"value":140703127454481},{"value":140703127454481},{"value":99},{"value":140703127432671},{"value":xxx-xxxxxxxx},{"value":4512125664},{"value":584},{"value":9},{"value":8674316288,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":1}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703127374872},"cpsr":{"value":1073745920},"fp":{"value":xxx-xxxxxxxx},"sp":{"value":xxx-xxxxxxxx},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":140703127270724,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":17732,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 8673628160,
"size" : 638976,
"uuid" : "8678e5e0-2643-3c19-8d09-b66e9040182c",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
},
{
"source" : "P",
"arch" : "arm64",
"base" : 140703127252992,
"size" : 196608,
"uuid" : "2583ff4d-96e5-316e-b62f-d032f09c96c6",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=1168K resident=0K(0%) swapped_out_or_unallocated=1168K(100%)\nWritable regions: Total=136.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=136.1M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Generic 8K 2 \nRosetta IndirectBranch (reserved) 32K 1 reserved VM address space (unallocated)\nRosetta JIT 128.0M 1 \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 20K 2 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 32K 1 \n__DATA_DIRTY 16K 1 \n__LINKEDIT 368K 4 \n__TEXT 816K 2 \nmapped file 444K 7 \n=========== ======= ======= \nTOTAL 193.8M 26 \nTOTAL, minus reserved VM space 193.7M 26 \n",
"legacyInfo" : {
"threadTriggered" : {

}
},
"logWritingSignature" : "83a7213e6e7e579efadda51bafc2a68f83320688",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "5fb4245a1bbfe8005e33a1e1",
"factorPackIds" : {

},
"deploymentId" : 240000021
},
{
"rolloutId" : "6391cacc75b0720ff1f8c695",
"factorPackIds" : {
"COREOS_ICD" : "63957f508061fa721c8edc4a"
},
"deploymentId" : 240000007
}
],
"experiments" : [

]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}

Model: Mac14,2, BootROM 10151.81.1, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M2, Apple M2, Built-In
Display: Color LCD, 2560 x 1664 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Micron
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: May 27 2023 01:34:59 version 20.96.31.0.8.7.148 FWID 01-126f2c4c
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB3.0 Hub
USB Device: USB2.0 Hub
USB Device: G502 HERO Gaming Mouse
USB Device: USB31Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.

3 REPLIES 3
Message 2 of 4
CGBenner
in reply to: ben_moir

@ben_moir 

Welcome!  I'm sorry that you are having trouble.  Thank you for sharing the log file information.

@RajkumarIlanchelian or @Phil.E can either of you help here?


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


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Message 3 of 4

@ben_moir 

1. When you crash are you having a report that can be sent to Autodesk? If you are can you submit those reports and message us a report ID that it generates? This will help us identify the report and see what could be happening.

2. If there are any pending macOS update it would be good to be up-to-date and see if that solves the problem. 

Once we hear back on both of the above we can look at what else we can do if the problem is not solved. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 4 of 4
CGBenner
in reply to: ben_moir

@ben_moir 

Hi.  DO you still need help with this error?


Chris Benner
Industry Community Manager – Design & Manufacturing


If a response answers your question, please use  ACCEPT SOLUTION  to assist other users later.


Also be generous with Likes!  Thank you and enjoy!


Become an Autodesk Fusion Insider
Inventor/Beta Feedback Project

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