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Fusion is broken: White screen on startup. Things are missing

pruchaiFUSION
Explorer

Fusion is broken: White screen on startup. Things are missing

pruchaiFUSION
Explorer
Explorer

So, I'm on 

 

Fusion 2.0.18961 x86_64 [Native] 
Active Plan: Personal
macOS 14.4.1 (23E224) on MacBookPro14,3

 

Last night the laptop locked-up, so I had to reboot it.

 

After reboot everything is working fine, but Fusion gives me white screen on start. I ran Service Utility and did selected Repair. No luck. But now it gave me 2 windows - a blank one and recovered a v1 of a design from weeks ago. 

So I deleted NMachineSpecificOptions.xml . Still no luck

 

Uninstalled via service utility. Now I can do things, but the panel where file list should be is completely blank and Design History does not show up, though it is, most definitely, enabled everywhere. If I go and see my profile online, I can see all my files. It's only the desktop client is all out of whack.

 

How do I get this thing back to normal? 

 

 

20240430T072430 D 353105 [fremontJs.Client] FremontJsClient/invokeCallback: Can't find callback for request id 0aa2220c-9a73-4782-a58c-af82b8069fd4
20240430T072430 I 353105 [pim.core] WorkerThreadStart: Start worker thread initialization
- fremontJsLibVersion : 4.0.8086-major-hotfix.23
20240430T072430 D 353105 [fremontJs.Client] FremontJsClient/invokeCallback: Can't find callback for request id 2c3bbfcf-e795-4b4e-8d2d-bbd8295fca8d
20240430T072430 I 353105 [pim.core] Initialization: End initialization for nbpj1iXdfjezzUYI1P4T0B_L2C
- fremontJsLibVersion : 4.0.8086-major-hotfix.23
20240430T072430 D 353105 [fremontJs.Client] FremontJsClient/invokeCallback: Can't find callback for request id 9b2a758f-f40b-40a3-acde-a597a2a22027
20240430T072430 I 353105 [pim.core] WorkerThreadInitialized: Worker thread has been initialized successfully
- fremontJsLibVersion : 4.0.8086-major-hotfix.23
20240430T072430 D 353105 [fremontJs.Client] FremontJsClient/invokeCallback: Can't find callback for request id 4a67fbba-d21a-4b82-86eb-441a516ec967
20240430T072430 D 353105 [pim.core] PIMJsService/syncServerOptions: Set FremontJsLib server options successfully. threadId: 469400
20240430T072430 D 353105 [pim.core] PIMJsService/sendProxySettings: setProxy
20240430T072430 D 353105 [pim.PIMLocalService/emit] PIMLocalService:setProxy message sent ...
20240430T072430 D 353105 [pim.core] PIMJsService/sendOnlineState with onlineState: 2
20240430T072430 D 353105 [pim.PIMLocalService/emit] PIMLocalService:setOnlineState message sent ...
20240430T072431 D 353105 [pim.core] triggerPimMigrationOnCurrentHub: Will not migrate again based on record in local, the hub was migrated.
20240430T072431 I 353105 [pim.core] PIMJsService/syncServerOptions: Init succeed in the first try.
20240430T072431 D 353105 [fremontJs.Client] FremontJsClient/invokeCallback: Can't find callback for request id 23dd8490-9cff-4b84-8486-da01d4a674ab
20240430T072431 D 353105 [pim.core] sendProxySettings: Set proxy settings successfully
20240430T072431 I 353105 [pim.core] SetOnlineState: Received event setOnlineState, onlineState: 2
- fremontJsLibVersion : 4.0.8086-major-hotfix.23
20240430T072431 D 353105 [fremontJs.Client] FremontJsClient/invokeCallback: Can't find callback for request id 16bb27fe-6aff-4792-a003-6521f5650d8c
20240430T072431 I 353105 [pim.core] SpaceCollectionSyncSkipped: space collection has already been synced
- spaceCollection : nbpj1iXdfjezzUYI1P4T0B_L2C
- fremontJsLibVersion : 4.0.8086-major-hotfix.23
20240430T072431 D 353105 [fremontJs.Client] FremontJsClient/invokeCallback: Can't find callback for request id 4907d00e-2af0-4945-8cfb-12d5c927e238
20240430T072431 D 353105 [pim.core] sendOnlineState: Set online state successfully

Screenshot 2024-04-30 at 7.29.16 AM.png

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Accepted solutions (1)
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Replies (6)

RajkumarIlanchelian
Autodesk
Autodesk

@pruchaiFUSION There are a few solutions called out in the below article that should help - https://help.autodesk.com/view/RSTR/2023/ENU/?caas=caas/sfdcarticles/sfdcarticles/Data-Panel-is-show...

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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pruchaiFUSION
Explorer
Explorer

Does not apply. 

 

I am on 2017 MacBook Pro. My only options are "Auto-Select" and "OpenGL Core Profile". 

 

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RajkumarIlanchelian
Autodesk
Autodesk

@pruchaiFUSION The reset layout callout below that is not working as well? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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pruchaiFUSION
Explorer
Explorer

nope. does not do anything either. 

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RajkumarIlanchelian
Autodesk
Autodesk

@pruchaiFUSION On the Mac does the open GL help with the situation? I assume you tried the option and it did not? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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pruchaiFUSION
Explorer
Explorer
Accepted solution

Got it to work. I rebooted my laptop one more time and it started working again. Weird

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