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Fusion iOS 15.7 App - Objects only visible when i touch the screen

13 REPLIES 13
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Message 1 of 14
chrisQX8DX
1300 Views, 13 Replies

Fusion iOS 15.7 App - Objects only visible when i touch the screen

Hi,

 

as stated in the post title, in the iOS app the screen is blank unless i touch the screen. When i touch the screen and/or rotate or zoom the view with my fingers the objects appear as expected. As soon as i release the fingers from the screen the viewport goes blank instantly. The interface elements are still visible but none of the objects in the design.





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GENERAL DISCLAIMER: if there isn't a file attached to my posts then there is a reason for it. Whenever needed or whenever i can i will attach a file for troubleshooting. If no file is attached i will always try to explain as clearly as possible and if needed or helpfull provide illustrative screenshots. When i have an issue that can only be helped by attaching a file which i cannot share publicly i won't ask about it here.
13 REPLIES 13
Message 2 of 14
g-andresen
in reply to: chrisQX8DX

Hi,

This is a known behavior since IOS 15.7, which has been described here several times.

 

günther

Message 3 of 14
chrisQX8DX
in reply to: chrisQX8DX

ok thx .. nothing came up when i searched for ios 15.7 or ios blank screen that's why i posted





==================================================
GENERAL DISCLAIMER: if there isn't a file attached to my posts then there is a reason for it. Whenever needed or whenever i can i will attach a file for troubleshooting. If no file is attached i will always try to explain as clearly as possible and if needed or helpfull provide illustrative screenshots. When i have an issue that can only be helped by attaching a file which i cannot share publicly i won't ask about it here.
Message 4 of 14
hartmut7EMDV
in reply to: chrisQX8DX

Hello, same issue here. Is there a plan to fix this issue and when should this roughly happen?

Message 5 of 14
iphonesam
in reply to: chrisQX8DX

Same issue as well. Perhaps it's a problem with the version of iPad we're using. Mine is an iPad Pro 12.9, 1st version. Either way, iOS 16 is coming out this month, so hopefully that fixes it.

Message 6 of 14
bentwookie
in reply to: chrisQX8DX

FWIW, the A360 app is able to view files on iOS 16.0.3 on an iPhone (where it could not on 15.7). The Fusion 360 app just chokes with FVLF-2048 errors. I presume if it was ever able to pull the file down from Autodesk's worthless cloud, it'd draw it. 

Message 7 of 14
g-andresen
in reply to: bentwookie

Hi,


@bentwookie  schrieb:

FWIW, the A360 app is able to view files on iOS 16.0.3 on an iPhone (where it could not on 15.7). 


Have you noticed that the error is now fixed?

 

günther

Message 8 of 14
bentwookie
in reply to: g-andresen

Rendering works in A360. I can’t get the Fusion 360 app to work at all. I presume the two apps share a canvas and, if the Fusion app was able to download files at all, it’d draw them again on 16.0.3. 

Message 9 of 14
g-andresen
in reply to: bentwookie

Hi,

my reply refers to the first post by @chrisQX8DX 

Please create a separate thread if this one does not reflect your concern.

 

günther

Message 10 of 14
hartmut7EMDV
in reply to: g-andresen

Yes, issue seems to be fixed!
Message 11 of 14
Fusion24A
in reply to: hartmut7EMDV

I’ve just downloaded the iOS app version 2.7.1  and experience the exact same problem with an iPhone 13 mini with updated software. 
anyone a solution? 

Message 12 of 14
Timothy_Powell
in reply to: chrisQX8DX

I had this. I found if you clicked on settings and then cleared all data, (Resent, Offline and Uploads), it then worked. 

Message 13 of 14
you27J4DVL
in reply to: Timothy_Powell

Worked magic. Thankyou!
Message 14 of 14

brilliant...this solution by @Timothy_Powell  fixed it for me as well, cheers mate

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