Fusion fails to update, or install from new

[butch_berney]

The last two automatic updates have failed. The previous time, I ended up unistalling Fusion, and reinstalling, after a number of tries, and this finally worked. This time the automatic update failed, so I tried the same thing, but now I can't get Fusion to install at all. 

I have read trough, and tried most of the suggestions in this forum, and on the Autodesk support, but after two hours trying, am still failing to get Fusion to install. 

The log is attached. Please help. I need to get work done...

 

[jhackney1972 · Accepted solution]

Your log file indicates it is timing out on your network connection.  I would suggest switch from a Wi-Fi connection to a direct link to your switch or router with a network cable.

[butch_berney · Accepted solution]

The issue turned out to be with the network protections that are in place with our company. The configuration of the Netskope threat protection application was preventing the installation of Fusion to complete. Once I was able to connect with the proper IT person, they fixed the issue.

Thanks for the response. This issue is closed for me...for now.