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Fusion doesn't start, stuck on grey window: Signing in - Autodesk Fusion

smrkRGN7W
Community Visitor

Fusion doesn't start, stuck on grey window: Signing in - Autodesk Fusion

smrkRGN7W
Community Visitor
Community Visitor

Title say it all. I am using an Intel MacBook Pro running Sequoia.
Installed Autodesk Fusion and it gets stuck when loading the software.

Really bad first time experience with Autodesk software.

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RajkumarIlanchelian
Autodesk
Autodesk

@smrkRGN7W Can we get the logs on this machine? 

1. Go to Launch pad
2. Fusion service utility
3. Gather system info
4. Attach the Fusiondiagnosticslogs.zip

Also, can you connect your machine to say a mobile hotspot (basically new network) and see if that helps? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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