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Fusion Doesn't display anything in build window after launching

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Message 1 of 11
r3montalvo
225 Views, 10 Replies

Fusion Doesn't display anything in build window after launching

Hi, I've been trying to run fusion360 for the past couple of days, and I've seen a blank working space other than when I hover my mouse over certain geometry and the tooltip has briefly shown up, with nothing else appearing. Is there any fix to this? I've attempted to uninstall and reinstall, but uninstalling through the service utility only shows an error relating to python39.dll not being found. Any ideas? thanks!

r3montalvo_0-1693423496436.png

r3montalvo_1-1693423552908.png

 

 

10 REPLIES 10
Message 2 of 11

@r3montalvo In the service utility can you please run the "Repair Fusion". Before you run this , please close Fusion (make sure it is not running in the background and also please restart your machine as this will be an important step).

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 11

Ok, I have tried the steps listed, and nothing has changed unfortunately.

Message 4 of 11

@r3montalvo When you ran the repair, did you get a similar error like the missing dll? Also, in terms of graphics, can you please confirm that you have the latest graphics drivers? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 5 of 11

The repair ran without incident, and I'm on the latest graphics on an
Alienware M17 r5
Message 6 of 11

@r3montalvo In the picture you attached I see that you opened an existing design. Is that also showing an empty canvas? On the one that you see an empty canvas , if you do a Fit All does it show the canvas now?

Rajkumar Ilanchelian
Autodesk Fusion

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Message 7 of 11

Attempting the Fit on the empty canvas and the canvas that should be
displaying a part both remain blank unfortunately.
[image: Fusion360_x6ZtgM8hOD.png]
Message 8 of 11

@r3montalvo Very interesting. I have asked for more help in our engineering team. If you go to the display setting within Fusion and play around with either style or environment do you start seeing the objects? It seems like the objects are there just not displaying. If you are within a sketch command , are you able to start say a rectangle command and draw on the canvas but nothing is visible on the canvas? 

Screenshot 2023-08-31 at 2.36.12 PM.png

Rajkumar Ilanchelian
Autodesk Fusion

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Message 9 of 11

@r3montalvo Also look at the File - View and see if there are any objects hidden. Run the "Reset to default layout" and see if that helps. One of our engineers caught the fact that the view cube is not showing up in the first image. So that could be related to graphics. 

Screenshot 2023-08-31 at 2.49.10 PM.png

Rajkumar Ilanchelian
Autodesk Fusion

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Message 10 of 11

I tried the environment and view suggestions, no luck, and I can draw sketches just not see them. But the reset to default layout worked! Thank you so much!
r3montalvo_1-1693527882436.png

r3montalvo_2-1693527944463.png

 

 

Message 11 of 11

@r3montalvo @Not really sure what happened but glad this is working now. 😃

Rajkumar Ilanchelian
Autodesk Fusion

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