Fusion crashes

[elee]

We purchased a new lab of iCore 9's 3.7GHz, 32 Gb Ram + 64 Gb virtual Ram, and Nvidia Quadro P2200 video cards.  The new Fusion 360 will not run correctly on these machines.  IT has researched and tried everything, even downgrading to the last Autodesk tested video driver, but nothing has helped.  I have now communicated with the two other teachers that use Fusion on my campus and they too cannot run Fusion 360 without it locking up, timing out, or temporarily freezing.  They are running iCore 7 machines both as desktops and laptops, but seem to now have the same issues I'm having with the newest Fusion release.

[RajkumarIlanchelian]

@elee I will bring this to the attention of our Education team right away.

[elee]

Thank you!

[dan.banach]

Hi @elee 

Can you tell us what version of Fusion you're running. The current version is 2.0.12888.

This could be a network setting. Could you ask your IT group to ensure that the correct ports and domains are set for Fusion 360 . Here is a link to a document that covers the step....

While we figure this out. You and your students can run Fusion 360 from a browser by going to https://fusion.online.autodesk.com and sign in with your Autodesk Education ID (same email that you log into Fusion 360 with).

Please keep us posted.

-Dan

[dan.banach]

Hi @elee 

I wanted to follow up and see if you were able to resolve your issue.

Thanks,

-Dan

[elee]

Fusion just will not work correctly on my new computers, it locks up and or times out constantly.  I have had IT open up complete access on their end but it hasn't changed anything.  We even downgraded the video driver to the latest one Autodesk tested, but that didn't help either.

[elee]

I have had IT make sure everything is correct on their end.  I just checked, and yes, I am running 2.0.12888

[dan.banach]

Hi @elee 

To help us figure out the issue, can you please collect the Fusion 360 log files and send them to us?

Thanks for your help.

-Dan

[elee]

where are they located?

[dan.banach]

Hi @elee 

Here is a link to an article that walks through the process of collecting the Fusion 360 log files.

Thanks,

-Dan

[elee]

Eric Lee has shared a OneDrive for Business file with you. To view it, click the link below.
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Fusion360DiagnosticLogs.zip<>

[dan.banach]

Hi @elee 

Thanks for trying to send the zip file. Unfortunately, I couldn't see the zip file. To get this sorted out, I'll send you an email.

Thanks,

-Dan

[elee]

Ok, I also tried to unzip it and send you all of the files. I haven't seen that get bounced back yet.